Sales Support Assistant / Receptionist

Job Description

Sales Support Assistant / Receptionist, KTVH

KTVH, the E.W. Scripps station based in Helena, Montana, is looking for a Sales Support Assistant/Receptionist. In this role, you'll play a crucial part in assisting the sales team with daily operations, contributing to revenue acquisition, retention, and growth. You will also welcome visitors and handle various front desk responsibilities as required.

WHAT YOU'LL DO:
• Contacts clients as needed regarding ad materials, pricing, billing or special upsell opportunities.
• May input ads into the ad order system.
• Assists in collecting and composing ad copy, maintaining account base and ensuring high customer service.
• Works closely with order entry, traffic and layout as needed to ensure clients advertising schedules are met.
• Calculate and have the ability to communicate rate packages to client and prospects.
• Assists Sales manager on all special project details including but not limited to production schedule, rate authorization and communication.
• Facilitate & process sales presentations.
• Generate sales reports.
• Identify and correct any billing errors or issues prior to end of month.
• Correctly input client billing adjustments within the same month as dispute identified.
• Attend sales training and planning meetings.
• Research problems that develop with accounts and troubleshoot the issue developing a satisfactory conclusion for the property and the customer needs.
• Handles the daily general clerical functions such as filing, answering phones, creating correspondence and calculating rates to quote to customers when they call.
• Arranges and distributes various advertising materials and sales reports to the proper areas in a timely manner.
• Provide exemplary customer assistance.
• Adheres to company policy and assigned standards of performance.
• Operate telephone to answer, screen, or forward calls, providing information, taking messages etc.
• Greet persons entering establishment and direct or escort them to specific destinations.
• General administrative and clerical support.
• Other duties as assigned.

WHAT YOU'LL NEED:
• High school diploma or equivalent required
• Generally, 2+ years of experience in administrative or sales support or a related field preferred

WHAT YOU'LL BRING:
• Strong customer service skills
• The ability to read, analyze, and interpret sales demographics information and creative layouts
• Must have the ability to generate reports, business correspondence, and presentations
• Strong communication skills and the capability to effectively respond to questions from managers, colleagues and customers
• Must have the ability to calculate figures related to the advertising rate packages
• Proficient use of Microsoft Office (Excel, Word, Outlook)
• Must have the ability to learn new software programs such as ad order entry and customer relations management software
• Must have good organizational skills and the ability to meet deadlines
• Communicate and work as a team player both internally and externally

WHAT WE'LL OFFER:
• Professional development opportunities
• Full benefits; medical, dental, and vision
• Retirement savings plan with company match

If you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife > My Info > View Open Positions at Scripps.

Jobcode: Reference SBJ-d8w7vk-18-218-47-83-42 in your application.