QA Manager

Job Description

QUALITY ASSURANCE

What We Do

The Quality Assurance team owns the testing process, risk management, and quality evaluation of all products and functions across Epic. Our team works closely with developers and production to ensure the best possible user experience for our community and customers.

What You'll Do

We're looking for an experienced QA Manager for the Creator Ecosystem team! In this role, you will develop and guide the quality strategy for our Creator Ecosystem platform, partner with other discipline leads, and innovate and improve our quality processes to deliver an epic experience for our designers, developers, and players. We'd love to talk to you if you are passionate about leading and mentoring experienced QA professionals in an exciting, time-sensitive environment!

In this role, you will
• Lead, manage, and mentor a team of QA analysts focused on Creator Experience and Content Development, providing coaching and feedback to guide others to success
• Develop a Quality Strategy encompassing staffing, technical requirements, product space, and involvement throughout the development lifecycle
• Collaborate with other QA managers in the UEFN, Verse, Unreal Engine, and other spaces to identify areas of risk between products and work out mitigation strategies across the FNE platform
• Identify improvement and innovation opportunities in existing quality approaches and provide recommendations of new ones where they are needed and impactful
• Define and use KPIs and data to inform testing priorities and outline risks on a project level, providing clear accountability chains and escalation paths for multiple ownership levels in QA
• Work with other departments and disciplines to set quality bars and standards

What we're looking for
• 8+ years of QA experience, with at least 4 years in a leadership/management level
• Proven capability in leading and managing teams of QA professionals, both Individual Contributors and Leads, directly embedded with the rest of the development team
• Strong understanding of the importance of multiple testing strategies, including verification and validation testing, usability testing, security testing, performance testing, etc
• Excellent leadership skills, including mentorship, planning technical roadmaps, making trade-offs, and prioritization
• Ability to architect solutions for development and QA when solutions do not exist within the space required
• Ability to quickly understand complex tech stacks and find solutions that complement/extend rather than bypass existing investments
• Expert-level understanding of KPIs and Metrics that inform quality in products, people, and processes
• Proven ability to take ownership over large-scale process improvements, working with other QA and disciplines to plan, implement, and drive adoption
• Deep understanding of risk, specifically how to identify, classify, report on, and manage it
• Ability to thrive while working in a time-sensitive working environment while juggling multiple initiatives

This role is open to multiple locations (including WA).

Pay Transparency Information

The expected annual base pay range(s) for this position are detailed below. Each base pay range is relevant only for individuals who are residents of or will be expected to work within the specified locale. Compensation varies based on a variety of factors, which include (but aren't limited to) things such as skills and competencies, qualifications, knowledge, and experience. In addition to base pay, most employees are eligible to participate in Epic's generous benefit plans and discretionary incentive programs (subject to the terms of those plans or programs).

Washington Base Pay Range

$121,100 - $177,614 USD

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

Jobcode: Reference SBJ-r0kkx6-13-59-46-23-42 in your application.