Player Policy Operations Specialist

Job Description

Come join us! We're hiring a Player Policy Operations Specialist to join EA's Player Policy team.

The Player Policy Operations Specialist is focused on how we put our policy into operation. You understand EA's policies on disruptive user-generated content (UGC) and can translate them into an operational process. Your job is to make sure that our teams who enforce the policy have a process that makes it easy to make a decision and apply consistent enforcement actions to a player's feature or account access. You will work closely with our Fan Care content moderation and community management teams to ensure they have the information they need to review disruptive content when it appears in our games and services.

The Player Policy team is responsible for defining EA standards for positive player-to-player behavior-what is and is not allowed on EA platforms-to help players stay safe in-game and decrease disruption to others. These standards reflect EA's Positive Play Charter and player reports.

We are part of the Policy, Safety, and Inclusion (PSI) team that provides guidance, best practices, and product requirements to help EA keep its games and experiences welcome and safe for all players. We're in the Global Affairs organization and this position reports to the Senior Director of Player Policy.

Responsibilities
• Develop an understanding of existing player policies related to UGC in EA games and experiences
• Document new processes or changes in processes that enforce the policies
• Collaborate with dependent teams like Fan Care and Legal to ensure the process is usable and ready for a new product or feature launch
• Review samples of player report data to understand trending disruptive behavior so you can adjust processes if necessary
• Improve the effectiveness of player policies by gathering feedback from internal users
• Investigate unique player cases and present recommendations for how EA should take action
• Work with manager to measure and understand how our policies are working for players and use that information to make the enforcement processes more clear
• Note: Due to the nature of online safety and our work in player policy, this role may need to review potentially sensitive or offensive topics.

Qualifications
• Technical skills
• You have designed and developed workflows, enforcement processes, quality assurance, or system processes
• You have experience in roles that use processes and procedures to make decisions
• You have held roles that work closely with operations, legal, and technical product teams
• Soft skills
• An understanding of online safety trends and global and legal landscapes
• Experience handling time-sensitive escalations
• Experience in a flexible environment; you can change priorities and manage multiple tasks simultaneously
• You have experience communicating your work to partners at all levels
• Other qualifications
• 5 years of relevant experience in operations, content moderation, trust and safety, or similar

Jobcode: Reference SBJ-rvxeon-3-145-112-91-42 in your application.