Live Operations Producer - EA Sports FC

Job Description

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
Live Operations Producer - EA SPORTS™ FC
EA SPORTS is one of the most iconic brands in entertainment – connecting hundreds of millions around the world to the sports they love through a portfolio of industry-leading video games.
Building on an incredible 30-year foundation, we're redefining football with EA SPORTS FC - a genre-leading ecosystem of interactive experiences, bringing a global community of football fans closer to The World's Game. Together, we're taking the largest football club in the world to new heights – and this is just the beginning!
With more opportunity than ever to innovate and create new, authentic experiences that bring joy, inclusivity, and immersion to fans everywhere, we invite you to join us as we pioneer the future of football with EA SPORTS FC, and welcome everyone to the club!
As a Live Operations Producer on FC, you will use your understanding of games, live services, and football/soccer to help maintain the best possible experience for our players while always thinking Player First. You will report to a Producer within the FC Live Operations team.

Responsibilities:
• You will work with our player community to identify problems and partner with our development teams on implementing solutions.
• You will create and release communications to our players to keep them informed about changes to the game, maintenance, and how the game works.
• You will build awareness within the development teams of what is happening in the game, and how our players are experiencing it.
• You will Identify opportunities to grow our live operations services and tools and collaborate with multiple partner groups to take action on those opportunities.
• You will partner with our customer support (EA Help) teams to ensure that they have the tools and processes to support our players.
Qualifications:
Technical skills
• 5+ years of experience as a Producer or Designer working within the video game industry on Live Service games, or equivalent work experience.
• Strong knowledge of Live Service game best practices.
Soft skills
• Empathy for our players and a desire to deliver them the best experience possible.
• A systems and 'wide view' thinker who can propose thoughtful solutions to complex problems.
• Comfortable working in an environment with frequent context switching.
Other qualifications
• Support on-call work outside of standard working hours.
COMPENSATION AND BENEFITS
The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).
BASE SALARY RANGES
• British Columbia (depending on location e.g. Vancouver vs. Victoria)
• $107,600 - $147,100 CAD
In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.
About Electronic Arts
We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Jobcode: Reference SBJ-74v1kp-18-224-62-168-42 in your application.