Community Coordinator

Job Description

Community Coordinator (Italian Speaking)

Community Coordinator

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team. We are looking for all the best kinds of people to make great experiences for our players.

The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself. The Community Coordinator, working under Community Moderation & Care Team Manager and the Community Operations Sr Manager, will be the key to realizing our goal of offering support and engagement through community our community platforms, AHQ and EA Forums, and game like FIFA, Battlefield, The Sims and many more. The ideal candidate will be able to understand the nuances that come with managing communities and engaging players, as well as build on previous experience to help structure and run our community spaces.

Given the nature of the Community team, the Community Coordinator will be part of a team of highly motivated, multi-lingual support staff who are at the forefront of our Fan Care program. We are looking for someone who is data-driven, proactive, and passionate.

You will report to the Digital Service Team Manager.

What a Community Coordinator does at EA
• Be a public 'face' for EA's Community team on Answers HQ & EA Forums, interacting with thousands of gamers daily on various product boards ensuring every experience with EA across their assigned boards is positive, and reflect EA's brand and mission.
• Work within EA's vibrant and ever-growing Answers HQ & EA Forums communities by interacting with our players, providing support, engagement, creating conversation topics, and moderation as well as feedback to internal partners regarding in game and technical issues, including community sentiment.
• Participate in regular update meetings with the team, providing insight on top contact drivers, process enhancements and content ideas.
• Be part of a team focused on shaping an engaged and balanced community and helping gamers, leading the frontlines in supporting our customers proactively and in real-time.
• Align with our internal partners, studios, and development teams to provide the world's best support for the world's best games.

The next great EA Community Coordinator needs:
• Fluency in English and Italian - verbal and written.
• Excellent customer service skills.
• Proficiency in game support, including gameplay, technical and account troubleshooting for various platforms/devices.
• Exceptional verbal and written communication skills.
• Ability to juggle multiple projects, organizational abilities, creative ideas and administrative tasks in a fast-paced environment and deliver on deadlines.
• Ability to adhere to appropriate matrices, including SLAs and resolution percentages.
• Soft skills for de-escalating tense situations.
• Experience in customer facing/support role is a plus.
• Experience with Community or Social platforms is a plus.
• Expertise in writing, editing and public content creation is a plus.

Jobcode: Reference SBJ-re6ep0-3-128-197-203-42 in your application.