Streaming Media Assistant

Job Description

On any given day at Disney Entertainment & ESPN Technology, we're reimagining ways to create magical viewing experiences for the world's most beloved stories while also transforming Disney's media business for the future. Whether that's evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney's unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world!

A few reasons why we think you'd love working for Disney Entertainment & ESPN Technology:
• Building the future of Disney's media business: DE&E Technologists are designing and building the infrastructure that will power Disney's media, advertising, and distribution businesses for years to come.
• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
• Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Content Operations is ultimately responsible for successfully delivering Disney's entertainment and sports content to millions of people every day. This involves developing, operating, and managing a global content supply chain – the myriad of steps involved from taking a finalized TV show/movie, or live piece of content, from inside Disney to audiences around the globe, in their preferred language and format. This team also manages technology operations in Latin America, Europe and Asia Pacific!

Job Summary:

The Live Orchestration Department at DE&E Technology consists of agile and responsive teams of technicians that perform the daily processes and procedures required to run our live and on-demand streaming video products. The department's responsibilities consist of round-the-clock support for these products, ensuring proper functionality across all platforms. Oversight includes both Linear and Event based content, hands-on operational and procedural support for our products, including system health monitoring and incident management, in addition to live and VOD streaming media orchestration using proprietary software.

The Streaming Media Assistant is a key member of a daily operations team responsible for delivering high profile media products to market. Streaming Media Assistants routinely provide live, hands-on operational and procedural support for our partner products, including system health monitoring, routine issue mitigation, in addition to live and VOD streaming media orchestration using proprietary software.

Responsibilities:
• Responsible for following operational procedures and raising awareness of issues in workflows when they arise
• Execute defined processes to validate the quality and availability of live content streams
• Record steps to troubleshoot workflows when issues arise

Basic Qualifications:
• Must be available to work flexible hours, including nights, weekends, and holidays.
• Strong understanding of computers and applications.
• Must have an exemplary attention to detail.
• Must possess strong communication skills, including written and verbal.
• Must possess solid organizational skills.
• Must be able to learn quickly and adapt to new situations.
• Must have a strong ability to multitask and work in a fast-paced, time-sensitive environment.
• High school diploma or equivalent.

Preferred Qualifications:
• A solid computer and technical background, with experience working in digital media and online organizations.
• Familiarity with streaming and broadcast media, particularly HTTP Live Streaming (HLS)
• A team player who is enthusiastic with a strong work ethic.
• Ability to troubleshoot efficiently.
• A minimum of 1-year of relevant working experience

The hiring range for this position in San Francisco, CA is $47,400 - $63,400 per year based on a 40-hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Disney Entertainment & ESPN Technology:

Disney Entertainment and ESPN Technology (DE&E Technology) provides the technological backbone and product development for Disney's two media business units, while helping to keep the company at the vanguard of innovation – enabling the Company to continuously leverage technology to enhance storytelling and creativity, while delivering scalability, flexibility, and efficiency for its businesses.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Entertainment & ESPN Technology.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Jobcode: Reference SBJ-gww012-18-118-37-240-42 in your application.