Technical Operations & NOC Support

Job Description

Job
Technical Operations & NOC Support

As the world's leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com

Full-Time, Permanent Position

Location: Vicenza, Italy

Role and Responsibilities
• Answering calls and emails for technical assistance from Italian cinemas.
• Commissioning and remote installation of servers.
• Perform integrity tests of audiovisual content files.
• Set up servers remotely, guiding the technicians locally to carry out the necessary actions.
• Configure LAN ports remotely and test communication with local networks.
• Upgrade the network to its maximum capacity.
• Perform integrity tests on audiovisual content files.
• Manage logistics for cinema server installation and maintenance.
• Coordinate with the global IT teams and local IT managers from other facilities.
• Technical support for Live events (both test and prod).
• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Implement, and maintain quality protocols.
• Help to increase the efficiency of existing processes and procedures to enhance the company's internal capacity.
• Partner with cross-functional teams to improve proprietary tools and systems.
• Random on call shifts on nights and weekends (one week per month approx).

Key Requirements

The ideal candidate will have a background in audiovisual and Film production/distribution, as well as:
• Knowledge in Linux, Windows and Mac.
• Knowledge in Network and Protocols.
• Team player, detail-oriented, ability to multitask and work with tight deadlines.
• Excellent attention to detail and strong organizational skills: time-management solid skills, the ability to prioritize workload combined with a sense of urgency, working well under pressure and meeting multiple critical deadlines daily.
• Strong communication and interpersonal skills are critical.
• Fluent in English, and Spanish would also be a plus.

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees.  Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.

Jobcode: Reference SBJ-rzwzqq-3-136-17-89-42 in your application.