IT Engineering

Job Description

Job
IT Engineering

Company

As the world's leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,600 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com

Permanent, Full-Time Position

Location: Madrid, Spain

Role and Responsibilities
• System Installation and Configuration: Install, configure, and maintain hardware and software systems, including servers, workstations, operating systems, networking equipment, and applications. Ensure compatibility, performance, and security of the IT infrastructure.
• Network Administration: Manage and monitor computer networks, including LANs, WANs, VPNs, and wireless networks. Configure and maintain network devices such as routers, switches, firewalls, and access points. Troubleshoot network issues and optimize network performance.
• Security Management: Maintain security measures to protect the organization's data, networks, and systems. Set up antivirus software, and security protocols. Conduct security audits, vulnerability assessments, and ensure compliance with security policies.
• User Support and Troubleshooting: Provide technical support to end-users, addressing hardware and software issues, network connectivity problems, and other IT-related inquiries. Respond to help desk tickets, resolve technical problems, and offer guidance and training to users on IT tools and systems.
• System Monitoring and Maintenance: Monitor system performance, availability, and reliability. Perform routine maintenance tasks, such as applying updates, patches, and backups. Monitor server logs, system alerts, and proactively resolve issues to ensure optimal system performance.
• Data Management and Backup: Manage data storage, backup, and recovery systems. Ensure data integrity, availability, and compliance with data protection regulations. Implement and monitor backup strategies, perform data restores, and develop disaster recovery plans.
• Documentation and Reporting: Create and maintain documentation related to IT systems, configurations, processes, and procedures. Develop user guides, technical manuals, and knowledge base articles. Generate reports on system performance, incidents, and IT-related metrics.
• Research and Evaluation: Stay updated with emerging technologies, industry trends, and best practices in IT. Evaluate new technologies, tools, and services to assess their potential benefits and make recommendations for adoption.

Key Requirements

The ideal candidate will have excellent verbal and written communications skills, with the ability to explain technical concepts to non-technical individuals, as well as:
• Education and Experience: Bachelor's degree in computer science, Audio-visual engineering, information technology, or a related field. Relevant certifications (e.g., CompTIA A+, CCNA, MCSA) may be preferred.
• Technical Skills: Strong knowledge of computer systems, networks, operating systems, hardware components, and virtualization technologies. Proficiency in networking protocols, security principles, and troubleshooting methodologies. Familiarity with scripting languages is a plus.
• Problem-Solving and Analytical Skills: Ability to analyze complex technical problems, identify root causes, and develop effective solutions. Strong troubleshooting skills and the ability to work under pressure to resolve issues quickly and efficiently.
• Time Management and Prioritization: Strong organizational skills to manage multiple tasks and prioritize responsibilities effectively. Ability to meet deadlines and deliver high-quality work in a fast-paced environment.

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees.  Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.

Jobcode: Reference SBJ-gmbpqx-52-15-209-178-42 in your application.