Information Technology - Asset Management and Procurement Administrator

Job Description

Who We Are:

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA's diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world's top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally. 

The Role:

The Asset Management and Procurement Administrator will own the asset management and procurement process for CAA on a global scale. This position will also include phone and desk side support when needed, project team membership, and service ownership.

This role is critical to the CAA team as it is the lifeline of support for our vendors and customers. It is essential that this person be an excellent communicator and work well on their own. They will be responsible for supporting senior-level staff up to the C-suite. The ability to communicate and present professionally is of the utmost importance.

Required:
• This person must have strong communication skills and a strong technical background, including both phone and onsite support.
• Candidate must be an analytical thinker as this position will involve problem resolution and process/policy development.
• Overall, customer service orientation skills are a requirement.
• Previous experience working with outside vendors and contracts.
• Previous experience with ownership of a product/project.
• A degree in IT-related or comparable experience is a plus, with at least four (4) or more years of professional IT experience with an emphasis on providing excellent support.
• Experience in a large-scale environment is a must, supporting 1,000 users or more.

Responsibilities:
• Assist with hardware purchasing and managing assets.
• Coordinate with selected vendors on the supply and delivery of purchased assets.
• Responsible for all surplus inventories, including recording all End of Life (EOL) inventories and disposal/e-waste.
• Responsible for decommissioning assets and oversee surplus removal as needed.
• Maintain appropriate levels of consumables.
• Responsible for receiving and tagging all hardware assets.
• Responsible for entering asset information into our Service Now asset tracking system.
• Responsible for auditing inventory on a global scale.
• Obtain and review competitive quotes and proposals from vendors; discuss evaluations and review with leadership and SME.
• Provide pricing quotes for items and prepare orders with suppliers.
• Ensure line items of the purchase order and the quality of the materials received.
• Responsible for shipping defective assets/equipment to vendor(s) and arrange a replacement.
• Research and contact vendors to gather technical information and prices on equipment.
• Update the inventory listing of property on all new deliveries.
• Assist with drafting, revising, and circulating purchase procurement guidance. Assist with issuing asset management rules and procedures.
• Identify future opportunities for savings.
• Coordinate with selected vendors on the supply and delivery of purchased items.
• Maintain and oversee new and existing statistical and analytical reports to inform leadership of asset management metrics and trends.
• Assist with developing and leading the change effort on the existing systems and programs to promote efficiencies and reduce redundancies.
• Responsible for researching and testing new devices/software/hardware that provides business value .
• Provide troubleshooting support to over a thousand users in our US and international offices when needed

Required Capabilities:
• Proven work experience as an Asset Manager or similar role.
• Strong working knowledge of Service Now including the asset and procurement processes.
• Strategically minded with strong analytical and problem-solving skills
• Outstanding communication and interpersonal abilities.
• Excellent organizational and managerial expertise.
• Previous working experience supporting VIP/C-Level Executives (1 – 2 years).
• Experience in asset management and procurement on a global scale.
• Experience in supporting and troubleshooting Lenovo notebooks and desktops.
• Experience in supporting and troubleshooting Apple hardware and software.
• Excellent knowledge and troubleshooting experience in supporting Microsoft Office 2016/O365 (Outlook, Word, Excel & PowerPoint) for both Windows and Mac.
• Experience in supporting HP color printers and copiers (from installation to configuration to diagnosing failures and contacting HP support for repairs).

Environment:

CAA has a service-oriented collaborative environment where we help our colleagues and then focus on our own work.

Location:

This role will be based in our Los Angeles, CA office, Monday – Friday.

Compensation:

The base hourly rate for this position is in the range of $30.00 - $39.00. This position also is eligible for benefits and discretionary bonus. Ultimately, wages may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.

Please note : You will be required to dress in business professional attire daily.

We are looking for an individual with experience providing white glove technical support and guidance.

Please provide complete and legible information. An incomplete application may affect your consideration for employment.

Creative Artists Agency, LLC (the ''Company'') is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee's or their dependent's reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.

The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

Jobcode: Reference SBJ-gp6mk4-3-133-131-180-42 in your application.