Client Success Strategist

Job Description

Overview

Audacy Atlanta is looking for a Client Success Strategist to work in tandem with Account Executives to strategically develop new business and subsequently oversee execution in post-sale. The Client Success Strategist is ultimately responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met, as well as acting as the client advocate within the campaign execution and business operations teams. From building the media plan through campaign delivery and wrap, this role will be the main client point of contact for executing advertising campaigns, including radio and digital media as well as live event integrations.

In addition to working with Account Executives, and key accounts the Client Success Strategist may also be responsible for managing up to 5 named accounts each quarter with expectation of maintaining and growing business strategically as well as assisting with key initiatives identified by members of the local leadership team.

The ideal candidate will possess exceptional client-facing skills, have a thorough understanding of marketing and integrated media channels, and be able to lead large-scale campaigns from start to finish while acting as a representative of Audacy. You will have a knack for communicating efficiently and effectively under pressure to our clients and internal teams, while ensuring the expectations of both are met.

Responsibilities

What You'll Do:
• Proactively and intuitively recommend strategies that align with client defined KPI's within Audacy guidelines.
• Create media plans/presentations and help shepherd deals from pre-sale to close
• Lead conversations with internal creative and execution teams to client expectations and deadlines are met.
• Provide best-in-class ''white glove'' client service to key advertisers through great communication and properly setting expectations
• Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales and internal execution teams
• Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothly
• Digest and articulately relay feedback and expectations to client and internal teams.
• Proactively troubleshoot internal and external campaign concerns and work directly with the Director of Sales to seek out solutions that cater to both the client expectations as well as Audacy's best practices.
• Confidently forecast the launch of a campaign and communicate any risk to revenue to internal teams
• Partner closely with Sales Management on internal operations to gain internal approvals and develop timelines
• Partner closely with Sales Managers & internal operation teams to monitor media implementation, pacing, and performance to ensure we deliver the campaign in-full
• Present campaign performance reports including delivery, optimizations, insights, and program recommendations including mid-campaign and wrap reports
• Other duties as assigned by Management

Qualifications

Required & Preferred:
• Minimum 2 years in a client facing role preferably in media strategy and or digital agency environment
• In depth understanding of digital advertising strategy and measurement
• Strategic thinker and solution-oriented with proactive attitude
• Public speaking skills and ability to lead a room
• Proven ability to lead projects and work efficiently with internal resources
• Enjoy and thrive in a fast-paced, deadline-oriented environment with the ability to maintain composure under pressure
• Exceptional communication and writing skills
• Proficient in Google Office Suite
• Hybrid work environment and ability to travel as needed
• Valid driver's license and transportation preferred but not mandatory

Important Notes:

Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.

#LI-NG2 About Us

Audacy is a scaled, leading multi-platform audio content and entertainment company differentiated by its exclusive, premium audio content. Audacy operates one of the country's two scaled radio broadcasting groups with leading positions across the country's largest markets, as well as one of the country's largest podcast networks and the Audacy direct-to-consumer streaming platform. Audacy is a major event producer and a digital marketing solutions provider and is the unrivaled leader in local news and sports radio. Learn more at www.audacyinc.com, Facebook, X, LinkedIn and Instagram.

Responsibilities:

What You'll Do:
- Proactively and intuitively recommend strategies that align with client defined KPI's within Audacy guidelines.
- Create media plans/presentations and help shepherd deals from pre-sale to close
- Lead conversations with internal creative and execution teams to client expectations and deadlines are met.
- Provide best-in-class ''white glove'' client service to key advertisers through great communication and properly setting expectations
- Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales and internal execution teams
- Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothly
- Digest and articulately relay feedback and expectations to client and internal teams.
- Proactively troubleshoot internal and external campaign concerns and work directly with the Director of Sales to seek out solutions that cater to both the client expectations as well as Audacy's best practices.
- Confidently forecast the launch of a campaign and communicate any risk to revenue to internal teams
- Partner closely with Sales Management on internal operations to gain internal approvals and develop timelines
- Partner closely with Sales Managers & internal operation teams to monitor media implementation, pacing, and performance to ensure we deliver the campaign in-full
- Present campaign performance reports including delivery, optimizations, insights, and program recommendations including mid-campaign and wrap reports
- Other duties as assigned by Management

Jobcode: Reference SBJ-d2zwj5-3-149-254-229-42 in your application.