Manager, Event Operations

Job Description

Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we're looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.

Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you're committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you'd be shocked if guests weren't positively impacted by their interactions with you.

Job Summary: At the Atlanta Hawks & State Farm Arena, our team is changing the game and entertaining our fans in and out of the arena. As an organization, we rock a bold attitude that focuses on teamwork, authenticity, & innovation. The fans are our passion, and their positive experiences are what propel us to create awesomeness. We work hard and run fast, yet we take the time to appreciate the details in the work we do and celebrate our successes. At the end of the day, we are an entertaining group that strives to do things a little differently and stand out.

The Event Manager is responsible for managing, monitoring, and supervising logistics planning and execution of all assigned arena events. This role oversees event operational matters for NBA team games, concerts, and major events the position is assigned. You will also be responsible for the oversight and assignment of ANC events and the supervision of the Coordinator, Special Events. Your strong communication and leadership skills will be essential in collaborating with internal teams, external partners, and event staff to achieve seamless event operations. Overall, as the Senior Event Manager, you will play a crucial role in ensuring the successful planning, execution, and overall satisfaction of a large portion of the arena events calendar.

Responsibilities:
• Serves as the Direct Supervisor of the Coordinator, Special Events, managing the hiring, training, scheduling, individual goals, and execution of all assigned functions.
• Coordinate, monitor, and supervise the planning and execution of all assigned events held at the arena in accordance with assigned responsibilities. Collaborate closely with all event operations team members.
• Manages relationships between the Arena, clients, promoters, partners & vendors.
• Actively participates in regular departmental meetings with staff members to effectively communicate necessary information.
• Evaluates Rigging analysis for Concerts/shows or request a structural analysis from an approved Structural Engineer and enforces bridal plan.
• Work within the Venue Ops program to help ensure proper info and documents/SOPs are followed for assigned events.
• Disseminates event communication plan through event documents and scheduled meetings.
• Constructs shows using AutoCAD Program based on production notes and other communication sources. Develops stage build drawings and detailed instructions for box office and conversion staff to accurately build events according to required specifications.
• Conduct pre and post event building walks to ensure life safety guidelines and building readiness for highest level of fan experience, documenting damages & reporting to the appropriate departments for follow up and billing if necessary.
• Documents & provides notice of any known defects in equipment or work product relating to any aspect of the building or event and follows up on those notices.
• Serves as primary contact with the Atlanta Hawks, promoters, or other event representatives in the planning process, execution, facility policies & prepares miscellaneous expense estimates for settlement or intercompany invoicing for assigned events.
• Coordinates and conducts site surveys for future events to review and overcome operational barriers by creating and communicating venue specific plans.
• Ensures facility readiness and client satisfaction while maintaining arena's best interests, life safety, and facility policies.
• Attends internal department meetings to keep projects up to date and help assist booking by speaking to the arena's events.
• Interacts, as needed, with Customer Service, problem solving and resolving stressful conflicts in a time-critical manner.
• Compose & disseminate event outlines and notices consisting of all show set up needs including venue access, parking, event security, housekeeping, and food/beverage needs, and show run times.
• Function as the primary contact with Box Office while creating on-sale maps according to provided show build details and working through any production changes that impact seating.
• Works with Box Office on house scaling, production kills and show build.
• Serves as ''POC'' on assigned events with responsibility to communicate with other dept. POCs and Building MOD.
• Oversee the proper execution of all elements for concerts, sporting events, and specialty shows including technical needs, parking, Emergency Services, Food & Beverage, Ushers, Engineering, Facility Presentation, Sustainability, Broadcasting, Media, Security and Sales & Marketing
• Gather and prepare show and event costs for billing and final settlement pre and post event.
• Other duties as assigned.

Qualifications and Requirements:
• Bachelor's degree is required, master's degree preferred.
• 4+ years of event management strongly preferred.
• AutoCAD LT program knowledge and the ability to utilize these skills efficiently and effectively is strongly preferred.
• Be strong willed and independently self-motivated, take full responsibility for performance/efficiency of assigned events and tasks.
• Proven ability to work collaboratively with diverse groups and establish ongoing.
• Relationships with clients, partners, production crew and promoters.
• Must be able to follow instructions, respond to management direction, and always treat colleagues professionally and with respect.
• Excellent verbal communication and interpersonal skills, and attention to client satisfaction
• Proficient computer skills in Excel, Word, PowerPoint, Outlook, and AutoCAD.
• Must possess the ability to work long and odd hours as necessary to support the event's business objectives.
• Must be able to speak clearly and effectively, through both oral and written skills, communicate thoughts, ideas and work instructions to operational staff, tenants, and facility users about the project they are managing.
• Must be extremely detailed and organized in all communication in both writing & verbally.
• Must have working knowledge of all building setup capabilities, limits and components utilized for each event.
• Must be able to work evenings, weekends, and holid

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Jobcode: Reference SBJ-36j9yx-3-137-160-74-42 in your application.