Studios Operations Manager, Studios Real Estate

Job Description

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies – all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows, including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels and cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do.

Amazon MGM Studios is the movies and television development and production arm of Amazon. It is Amazon MGM Studios' role to produce original content and license studio programs worldwide in exclusive service of Amazon's Prime Video customers. We need your passion, innovative ideas, and creativity to help take us to new heights.

Amazon MGM Studios is seeking a Studios Operations Manager for Studios leased and owned production facilities in the UK. The location is based in London, UK. The ideal candidate has a passion for business growth, process and operational improvement, is customer obsessed, exhibits strong ownership, and quickly earns stakeholder trust. This job requires exceptional communication skills and the ability to influence change at all levels while working cross-functionally with both Amazon MGM Studios and Amazon teams.

Key job responsibilities
• Manage the day-to-day operations of production facilities with internal facilities teams and external operators, ensuring smooth workflows and efficient space utilization for film, TV, and media productions.
• Partner with the Client Services team to deliver exceptional on-site experiences for production, ensuring needs are met in a timely and professional manner.
• Act as a key point of contact for all customer-facing matters, offering support throughout the production cycle-from initial inquiry to project wrap.
• Ensure facilities meet production requirements and standards at all times
• Oversee third-party contractors, service providers and studio operations partners, ensuring their work aligns with production needs. Manage vendor performance and service delivery to maintain high production quality and client satisfaction.
• Develop and implement an operational framework for managing owned production facilities, selecting and overseeing appropriate vendors in line with production requirements.
• Collaborate in the planning of the redevelopment and expansion of production facilities to meet the evolving needs of film and TV productions.
• Ensure that studios, soundstages, and other facilities are always ready for immediate use by incoming productions.
• Develop and enforce Health & Safety, security, and emergency response protocols tailored to production environments, ensuring compliance with industry standards and regulations.
• Ensure clear communication and resolution of any operational issues on-site. Actively act on feedback to enhance customer experience, ensuring facilities meet specific production needs.

BASIC QUALIFICATIONS
- Multiple years of experience in film production operations, studio management, or facilities management within the entertainment industry.
- Proven ability to build and maintain strong customer relationships, delivering exceptional service and handling customer needs across the production lifecycle.
- Strong track record in creating and managing maintenance programs for production facilities, including managing vendors and service contracts.
- Skilled in managing large-scale infrastructure projects, including budgeting, scheduling, and coordinating across teams to meet production timelines.
- Experience negotiating commercial contracts with vendors and service providers, ensuring terms meet production and operational needs.
- Excellent written and verbal communication skills, with experience working across various levels of an organization and with external stakeholders.
- Comfortable working in a fast-paced environment with the ability to multitask and meet tight deadlines while maintaining high service standards.

PREFERRED QUALIFICATIONS
- General production and operations knowledge
- Experience in streamlining and standardizing processes
- Independent critical thinker
- Ability to develop strong relationships with internal stakeholders and third-party contracts and or vendors

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Jobcode: Reference SBJ-g4bb91-13-58-103-70-42 in your application.