Sr Technical Program Manager, Cross Channel Marketing Personalization

Job Description

Love music? Want to build consumer-facing products that touches the lives of millions of people? Combine your passions and come reinvent music listening with us! We're working hard, having fun, and making history here at Amazon Music.
The Cross Channel Marketing Personalization and Growth team is a critical driver for Amazon Music's rise in the digital streaming space. Our team focuses on enabling a personalized relationship with our customers, and building and improving products and features that reveal the best of Amazon Music to customers globally. We are fast and nimble, scaling after we have proved merit. We build systems that enable reach to millions of customers worldwide. We experiment with hypotheses through A/B tests and build personalized features that provide a more streamlined experience for Amazon customers. We develop products throughout the customer lifecycle including customer acquisition, on-boarding, engagement and retention. We believe in creating empowered and diverse teams where everyone can contribute to our product vision and roadmap.
As a Senior Technical Program Manager at Amazon Music, you will have the opportunity to work closely with product, design, software development and platform teams to implement strategy and execution. You will collaborate with the product teams to deliver the best solutions with efficient use of resources and technologies. You will make strong business cases for project prioritization and investment. You will also assess risks, anticipate bottlenecks, make tradeoffs, balance the business needs versus technical constraints and inspire risk-taking behavior to maximize business benefit. You will work through complex and ambiguous challenges with a large number of teams to deliver on your projects. If you enjoys solving problems in a dynamic environment and influencing business and technical leaders with your creative solutions, we want to talk to you!
Key job responsibilities
We are looking for an experienced Sr. Technical Program Manager (TPM) to join our Cross Channel Marketing Personalization and Growth team. You will partner with our Business Stakeholders, Product Owners and Software Engineering teams to ensure requirements are clearly captured, documented, designed, tested and delivered.

Key Responsibilities
-Facilitating and orchestrating complex programs across different organizations, teams, and functions.
-Delivering highly calibrated technical writing and documentation to a wide audience.
-Communicating to both stakeholders and senior leaders effectively.
-Managing complex feature launches and/or experiments and inter/intra Music product programs from start to finish
-Independently leading cross-functional projects with disparate stakeholders, effectively balancing priorities and making smart trade-offs.
-Delivering strategy and business review communications at the executive level and guiding discussion around them.
-Evaluating potential risks and how to address them; be able to deliver high priority projects
-Prioritizing mitigation efforts using risk management concepts.
A day in the life
This high visibility role will require senior leadership communication and influencing while working with stakeholders across multiple organizations. You will regularly deep dive issues to determine the root cause and partner with stakeholders for resolution, including the right stakeholders as needed. This role has regular interaction with various business units across Amazon Music and requires strong interpersonal and communication skills. You will manage end-to-end projects, often managing multiple projects/programs at once, while demonstrating high judgement, clear communication, creative approaches, the ability to think big, and a consistent track record of delivering results.
About the team
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music
BASIC QUALIFICATIONS
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience building and evaluating system-level technical design
- Experience developing and executing/delivering product and technical roadmaps
PREFERRED QUALIFICATIONS
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Jobcode: Reference SBJ-5b7051-18-216-141-19-42 in your application.