Guest Services - Coachella & Stagecoach

Job Description

Guest Services Department - Coachella Valley Music and Arts and Stagecoach Country Festivals 2025

Summary

Guest Services Staff at Coachella and Stagecoach Music Festivals are responsible for supporting and maintaining a positive experience by providing event and way-finding information and assisting with lost & found for guests and staff.

Primary Responsibilities
• Provide guests and staff with event information about amenities and services related to in-venue and camping activities, food programs, pathways, parking lots, sponsorship activations, medical tents, and various transportation programs.
• Assist camping guests with early vehicle, ice, and water truck requests/sales.
• Notify department supervisors of trending FAQs or repeating issues promptly.
• Assist with the Lost & Found operation. This includes logging found items, matching claims, and returning items to confirmed owners through the festival's selected return program.
• Those assigned to Support duty will be responsible for replenishing water/ice, day of guides, and/or transporting staff to info kiosks as needed. Support staff will also assist with any on-site staff deployment as needed by festival production.
• Help guests complete ADA ride requests to parking lots.
• Communicate to department dispatch or supervisors when assistance is needed in resolution.
• Maintain professional attitude, appearance, and etiquette. This includes staff uniform cleanliness and over-the-radio communication.
• Abide by festival-wide safety and emergency procedures, and AEG's Code of Conduct.
• Complete all company and festival-required training.
• Other duties as assigned by department supervisors.

Qualifications
• Minimum education level of: High School Diploma or its equivalency.
• Minimum of 1-2 years of related work experience.
• Ability to work in varying conditions.
• Ability to lift 20 lbs. without assistance.
• Positive attitude with superior customer service skills.
• Must be available for the required festival dates and training sessions listed below.

Required Availability

The dates listed below are required and based in Indio, CA except for the virtual training session.

April 8 Staff Training - Virtual Session
April 10-13 Coachella Weekend 1
April 17-20 Coachella Weekend 2
April 23 Stagecoach Site Updates - Virtual Session
April 24-27 Stagecoach
April 28 Load Out *Optional Shift

Additional Info
On-Site Lodging: Provided if available.
Meals: Provided on working days.
Staff Shirt: Provided.

Pay Scale: $20.00 - $21.00

Jobcode: Reference SBJ-gmnkvm-18-224-64-51-42 in your application.