Box Office Staff - Mountain Winery

Job Description

WE'RE HIRING!

MOUNTAIN WINERY CONCERT SEASON STAFF JOB FAIR

Appointments strongly encouraged. Please apply below and select your preferred date.

WHEN:

Sunday, March 10, 2024 12pm-4pm

Monday, March 11, 2024 5pm-7:30pm

WHERE:

The Mountain Winery, 14831 Pierce Rd Saratoga, CA 905070

BOX OFFICE ATTENDANT

SUMMARY

The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

PRIMARY RESPONSIBILITIES
• Accurately and efficiently processes orders for and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor.
• Assist guests by providing information, answering questions and processing requests.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
• Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities' cleanliness and helping to develop and maintain a positive work environment.

QUALIFICATIONS
• A minimum education level of: High School Diploma or its equivalency
• A minimum of 0-1 years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-worker
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment

PREFERENCES
• Available to work flexible hours, including nights and weekends

PAY SCALE: $16.75

Jobcode: Reference SBJ-d9pv44-3-22-217-176-42 in your application.