Administrative Services Coordinator, Premium Ticket Operations

Job Description

Administrative Services Coordinator, Premium Ticket Operations (Crypto.com Arena)

Crypto.com Arena has an unrivaled reputation for excellence, having established itself as one of the world's busiest and most successful venues in the world. As the home of three professional sports franchises – the NBA's Los Angeles Lakers, the NHL's LA Kings and the WNBA's Los Angeles Sparks – Crypto.com Arena has proven to be a home court advantage for the local teams. The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 21 GRAMMY Awards shows.

For a quarter of a century, Crypto.com Arena has been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts headlined by Taylor Swift, Drake, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and other live events.

Crypto.com Arena is not only a great venue for sports and entertainment, but it also holds a special place in the hearts of the local community. The arena has witnessed many historic moments, unforgettable performances, and become an iconic landmark in the region for the most popular and important events.

Job Summary:

The Administrative Services Coordinator will provide daily support to the Premium Ticket Operations management team by performing administrative tasks including, but not limited to, preparing contracts, managing client records, performing ticketing duties, and preparing various reports.

Essential Functions:
• Administer and prepare premium inventory license agreements, amendments/addenda, and other legal documents.
• Perform ticket operations tasks such as creating invoices, processing payments, and adding parking and license fees into the customer's account.
• Audit agreements that have been processed to ensure contract terms are accurately reflected in our ticketing system and corresponding spreadsheets.
• Create and manage premium member accounts which include building new accounts in ticketing system, maintaining and updating contact information including primary email addresses, updating contract terms, and adding/removing additional contacts in account.
• Route signed documents for execution and distribute fully executed copies accordingly.
• Email and mail client correspondence including termination, default payment and contract changes.
• Maintain and organize both physical and electronic filing systems: create new files, update labels when changes occur, scan and purge dead files.
• Maintain departmental budget book by logging bills into the budget spreadsheet and submitting invoices for processing.
• Take inventory and order all office supplies and equipment as needed.
• Assist with other special projects, as needed.

Required Qualifications:
• A minimum education level of: High School Diploma or its equivalency (Bachelor of Arts/Sciences Degree Preferred).
• Minimum of 2-4 Years of related work experience.
• Proficient with Microsoft Outlook, Excel, and Word with the ability to learn required business systems.
• Previous experience with AXS or other ticketing system preferred.
• Excellent written and verbal communication skills.
• Ability to work under pressure and multi-task in a fast-paced environment.
• Ability to prioritize workload, analyze and problem solve.
• Highly organized, resourceful, and detail-oriented.
• Must be able to work evenings, weekends and holidays, as needed.

Pay Scale: $20.15 - $29.38

AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate.

Anschutz Entertainment Group is an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, handicap, or any other legally protected status recognized by federal, state or local law.

This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)

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Jobcode: Reference SBJ-bxwn96-18-220-244-188-42 in your application.