Intern - Guest Communications & Experiences

Job Description

Intern, Guest Communications & Experiences

As a Guest Experience & Communications Intern, you will support the development and execution of communication strategies, help manage guest inquiries and feedback and collaborate with inside sales and guest services teams.

You will gain hands-on experience working with external vendors for Event Works, including learning about software utilization, itinerary creation, and staff training. Additionally, you will assist in overseeing gifting programs, ensuring high-quality gift selection and efficient fulfillment processes. This internship offers an excellent opportunity to develop skills in guest relations, communications, and event management in a dynamic, fast-paced environment.

Program Management

Responsibilities
• Support the execution of guest communication plans for the Aer Lingus Classic.
• Contribute to implementing the guest experience strategy in Dublin.
• Assist in ensuring clear and effective communication with event guests.
• Collaborate with teams to enhance the overall guest experience.
• Support the event team in general administrative duties, special projects, and product fulfillment.

Qualifications
• Current student working towards Bachelor's Degree in Business, Communications, Public Relations, Marketing, Hospitality Management, Sports Management, or a related field, or equivalent experience required
• Previous customer service experience (in the hospitality industry is a plus).
• Highly organized and process-oriented
• Attention to detail, carefully following instructions and checking work for accuracy

Program Details

We offer internship opportunities within our global sports and entertainment businesses, including global cultural marketing agency 160/90; sports rights management, production, and digital content leader IMG (Rights, FC Diez, Seven League); global licensing business IMG Licensing; premium hospitality and live experiences leader On Location, Professional Bull Riders (PBR), and entertainment agency WME (including WME Sports and Fashion). Locations include New York City, Nashville, St. Louis, Atlanta, Philadelphia, Dallas, Chicago, London, and Paris. All internships are in the office and in-person, unless otherwise noted.

In addition to hands-on experience and exposure to the global sports and entertainment industry, interns participate in events such as welcome/farewell sessions, a speaker series featuring company leaders, and career training workshops addressing everything from LinkedIn profile enhancement to resume building, interviewing skills, and networking.

Internships are 40 hours per week, Monday through Friday, or standard local working hours in the intern location.

Important Dates
• By December 13-19: Approved internships will post externally.
• January: Recruiters will kick off the recruiting process.
• February 10: Applications will be accepted through this date.
• February - March: The interview and selection process will take place.
• The program will be 10 weeks in length.
• US (June 9 - August 15)
• EMEA (June 30 – September 5)

Recruitment Process
Our process consists of four steps.
• 1. Tell us your story. In addition to your application and resume, please attach a word document and in 300 words max, share why you're interested in the role. What are the unique perspectives, abilities, and qualities you would bring to the role? What do you hope to learn?
• 2. Video Interview with a Recruiter. If selected fort he next round, you will be contacted by the recruiting team to schedule a 30- minute video interview.
• 3. Video Interview with the Hiring Manager. If selected to move forward, you will meet with the hiring manager and potentially 1-2 additional team members.
• 4. Offer or Decline. If selected for the position, a recruiter will call to extend an offer. If you have not been selected, a recruiter will reach out to let you know.

Eligibility
Our program is designed for rising juniors, rising seniors, and those within six months of graduation from an undergraduate university, unless otherwise noted.

Candidates must indicate if they now or in the future require Endeavor to commence (''sponsor'') an immigration case in order to employ them (for example, H-1B or other employment-based immigration case).

Pay

We offer paid internships; rates vary based on location. Pay rates typically align with local required minimums and vary by country.

About ENDEAVOR

Endeavor (NYSE: EDR) is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

Please Note:

In October, TKO Group Holdings, Inc. announced it had reached a definitive agreement with Endeavor to acquire PBR, On Location, and IMG in a transaction expected to close in the first half of 2025. Therefore, interns securing placements within these specific businesses will be hired into or transferred into TKO and not Endeavor. TKO is majority owned by Endeavor.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world's diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Jobcode: Reference SBJ-g4vy27-3-145-81-39-42 in your application.