Quality and Continuous Improvement Lead

Job Description

Fast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

The Global Vendor Operations organization oversees vendor operations for YouTube that provide support to YouTube users, viewers, subscribers, and creators, artists, and media companies globally across YouTube products.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

Resonsibilities:
• Lead the design and implementation of a Process Excellence framework, identify and combine synergies across existing and developing programs to drive more impact to meet business goals.
• Resolve operational gaps between operations and programs.
• Innovate to build a more resilient operation that can adapt to future changes.
• Work with global partners and functional business partners to establish efficient and consistent processes.
• Monitor performance, collect and analyze data in order to recognize and resolve process inefficiencies and potential problem areas that might impact multiple work-streams.

Qualifications:

Minimum qualifications:
• Bachelor's degree in Business, a related field, or equivalent practical experience.
• 7 years of experience analyzing data and generating business insights.
• 7 years of experience in a customer or client-facing role supporting Scaled Operations.
• 7 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes.

Preferred qualifications:
• Master's degree or equivalent practical experience.
• Six Sigma certification.
• Experience with dashboard tools such as SQL/Dremel, Data Studio, or Tableau.
• Experience collecting, synthesizing, analyzing, and visualizing sources of data used to derive insights and form recommendations to improve operational efficiency and efficacy.
• Ability to work with partners (e.g., vendor operations and vendor agents) in a positive, productive way that encourages collaboration.
• Excellent communication and collaboration skills, with the ability to influence without authority at all levels, and cultivate cross-functional relationships for mutual benefit.

Jobcode: Reference SBJ-d8kz7m-18-117-183-240-42 in your application.