IT Manager

Job Description

Put your IT Knowledge to good work by supporting an extraordinary team at WXII Television. Make your hard work count towards something good for your community and your team. The IT role in television is challenging and creative, but never boring. Know that your work mattered at the end of a day.

WXII is a multi-platform local media leader.
Our passionate team members serve our viewers and clients with world-class content and advertising solutions seen by thousands of consumers every day. And because we know consumers don't want to be constrained, we are driven to ensure every news story and every advertising solution will reach them wherever they are, and on whatever device they are using. As part of the global Hearst team, based in Winston Salem, NC, our resources to serve our viewers, clients and employees are best-in-class.

WXII employees change the world with their work. Our journalists produce award-winning content that helps consumers makes sense of their community.
Our sales team delivers strategic advertising solutions to help local businesses fulfill their dreams.
Our engineering team enjoys world-class technology and understands how it supports our overall mission to inform, entertain, and support our local communities. The WXII team also cares deeply about their friends and neighbors. Every year their collective work raises thousands of dollars and awareness for local charitable causes.

Responsibilities:
• IT Managers should be customer service focused, with exceptional interpersonal and communication skills, with thorough knowledge of the below items:
• Network topology, switching, connectivity, and segmentation
• vLAN understanding and IP Management
• VMware & Virtual systems & Management
• Cisco Hyperflex Virtual Systems Management & Understanding
• Wireless Connectivity & usage policies – Hearst, Hearst Guest
• Security Management
• MFA & Systems Access
• Active Directory Management & Understanding – Quest Active Roles
• WAN connectivity – circuit usage, including Supplemental
• Service Now functions and Service Catalog – ITIL Worker Interface / End User Interface
• User On-Boarding and New User Setup in SNOW
• Qumulo Production storage systems management & understanding
• SCCM Initiatives and Windows Updates – client install and reporting
• WSUS Server Update System
• Rubrik Backup Systems
• ENPS Systems & WEB Access – News iPads
• Bitcentral Production Systems
• Signiant Transfer Agents
• Streaming & OTT efforts – Up Link
• DMZ – Publicly facing systems – Gateway Switches
• Software Compliance & Licensing
• VPN Access
• Bomgar system & support
• PDQ Inventory & Deploy
• VoIP
• Lower priority on deploying desktops, updating software, repairing broken hardware, and other level 1 functions. Unless circumstances dictate otherwise.

A thorough knowledge, understanding, and familiarity of the essential job functions must be the primary goal within the first 90 – 180 days. An ongoing effort to gain a holistic overview of broadcast and IT systems, operations, and workflow is essential.

Qualifications Requirements:
• Good analytical & technical problem-solving skills
• Must be able to work under pressure in a fast-paced environment with constant deadlines
• Good interpersonal and communication skills, positive attitude, team player
• Ability to maintain corporate standards, policies, and procedures
• May be required to be ''on-call'' outside of normal working hours

Diversity Statement

At Hearst Television we tell stories every day. Stories about people of all cultures, backgrounds, perspectives, and identities, That's why behind the scenes, we believe in being an organization as diverse and varied as the audience we reach, ensuring that the content we create is more compassionate, and more representative of the communities we serve.

Benefits

Hearst's benefits programs are modern, flexible and designed to focus on you. As a Hearst employee, you and your spouse or partner or dependents would have access to the following benefits:
• Medical | Dental | Vision
• 401(k) matching
• Emotional Wellness Support
• Paid Time Off
• Paid Parental Leave
• LGBTQ+ Health Services
• Additional benefits to meet your and your family's needs

Jobcode: Reference SBJ-gx485q-3-145-109-150-42 in your application.