Ticket Operations Associate

Job Description

Ticket Operations Associate (Entry Level, Limited Term)

The Ticket Operations Associates will work closely with the Ticket Operations staff in the selling, printing, and distribution of single & group tickets, season packages, and special ticket events and initiatives. The Associates will assist in the processing of internal CRM departmental requests and will be instrumental in the implementation, execution and reporting of Nationals ticket offers, discounts, and promotions through the ProVenue ticketing system. Associates will assist the Ticket Operations Department in providing a wider more intensive service net for our external customers and internal departments.

Associates are expected to always provide exceptional customer service to patrons of Nationals Park. The Associates will be tasked with preparation and set up of the Box Office locations around Nationals Park and be heavily involved with servicing patrons within the Ticket Services Lobby on gamedays. Candidates should possess superior customer service, communication skills, & should have the ability to interpret/diagnose problems in a fast-paced work environment.

Candidates will be provided the opportunity to experience the daily and gameday functions of an MLB ticket operations department while also interacting with other departments to help fulfill internal ticketing needs. They must have prior customer service experience as well as be experienced with internet and web-based browsers/searches, MS Office applications such as Excel, Word & Powerpoint. Superior writing/reading comprehension and problem-solving skills are required. Candidates with high level Microsoft Excel proficiency and/or certifications are preferred. Prior experience in the handling and reconciliation of cash is recommended. Associates will be expected to work long irregular hours, including nights, weekends, and holidays.

Essential Duties and Responsibilities:
• Assist in the processing, printing and distribution of season, group and individual game tickets
• Service and interact with customers on a regular basis to help resolve ticketing questions and concerns
• Process ticket exchanges in accordance with the Season Ticket Holder Exchange policies
• Assist in the generation of reports based on promotions, sales, inventory, etc.
• Utilize automated ticketing system, Tickets.com ProVenue, to process all internal & external ticket requests
• Assist in tracking and reporting discounts and total ticket numbers
• Collaborate with other departments within the organization to ensure internal ticketing requests are fulfilled
• Support buildout of online ticket offers and promotions through the Nationals website and MLB Ballpark app
• Support in supervision and training of seasonal ticket seller staff
• Update policies and procedures manual and assist in special projects
• Uphold the core integrities of performance, excellence and accountability
• Provide customer service support on gamedays in the Ticket Services Lobby
• Assist with administrative tasks for the department, i.e. CRM, data entry, updating spreadsheets, filling, scanning, data entry/processing, and general office work
• Maintain the cleanliness and organization of common office areas and storage spaces
• Aid in the gameday preparation of the box offices including, outfitting supplies, stanchion setup, signage placement, scanning equipment, etc.
• Other duties as assigned by Ticket Operations staff

Requirements:

Minimum Education and Experience Requirements
• Authorized to work in the United States.
• Currently enrolled as an under graduate or graduate student of an accredited college or university and have completed a minimum of 1 semester or have graduated from an accredited college or university within the last 6 months.
• Minimum cumulative grade point average of 3.0 on a 4.0 scale.
• Successfully pass a Background Investigation.
• Minimum of 1-3 years of customer service experience
• Be available for the entire length of the Student Associate Program (March-Oct 2025).
• Exhibits strong desire & passion to work in sports and Ticket Operations.
• Attention to detail including excellent time management and organizational skills.
• Experience processing and handling cash and/or other payment methods.
• Excellent organizational abilities to handle multiple tasks, establish priorities, and meet deadlines.
• An effective communicator both verbally and written with excellent interpersonal skills.
• Displays initiative in projects while demonstrating the ability to create and thrive in a team environment.

Knowledge, Skills, and Abilities necessary to perform essential functions:
• Prior experience in a customer service/retail environment.
• Proficiency in typing and computer technical aptitude with the ability to utilize MS Word, Excel & Powerpoint
• Computerized ticketing experience, particularly in the Tickets.com ProVenue operating system, is desired yet is not a prerequisite.
• Fluently bi-lingual in English and Spanish is a plus.

Physical/Environmental Requirements
• Working conditions are normal for an office environment. Work often requires weekend and/or evening work. Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. Position entails extensive interaction with fans and guests of Nationals Park. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Compensation

The projected wage rate for this position is $17.50 per hour. Actual pay is based on several factors, including but not limited to the applicant's: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.

Equal Opportunity Employer:

The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Jobcode: Reference SBJ-r77bz8-18-188-23-45-42 in your application.