Analyst, Gbs Business Performance

Job Description

Analyst, GBS Business Performance

Job Title: GBS Business Performance Analyst

A little bit about our team:

The Global Business Service (GBS) team aims to be a trusted service partner offering efficient, innovative support operations that will allow WMG, its artists and songwriters to focus on making great music and creating lifelong fans. We focus on excellence in execution, collaboration, customer service, and continuous improvement as our key values to deliver this result.

Your role:

The Business Performance Analyst plays a crucial role in supporting the Global Business Services organization by providing insightful analysis, reporting, and decision support. This role focuses on the development, maintenance, and analysis of key performance metrics and Service Level Agreements (SLAs), as well as contributing to the ongoing evolution of the service catalog. The Analyst will work closely with GBS and Regional Service Center leadership and provide reporting and insights to executive leadership.

Here you'll get to:
• Develop, implement, and monitor key performance indicators (KPIs) and metrics to track the performance of Shared Services.
• Collaborate with stakeholders to define and maintain Service Level Agreements (SLAs) that align with business objectives.
• Analyze performance data to identify trends, opportunities for improvement, and potential risks.
• Prepare regular reports and dashboards on performance against SLAs and KPIs.
• Ensure data integrity and accuracy in reporting.
• Contribute to the development and maintenance of the Service Catalog, ensuring it accurately reflects the services offered.
• Collaborate with service owners to update and improve service descriptions, pricing, and other relevant information.
• Analyze service usage data to identify trends and advise service catalog optimization.
• Provide analytical support to Service Center Leadership, including ad-hoc analysis and reporting.
• Develop business cases and recommendations for process improvements and service enhancements.
• Support planning efforts by offering data-driven insights.
• Prepare and present performance reports and presentations to executive leadership, highlighting key trends and insights.
• Communicate complex data in a clear and concise manner.
• Proactively identify and communicate potential issues and risks.

About you:
• Bachelor's degree in Business Administration, Finance, Information Management, or a related field.
• 2-4 years of experience in a business analyst role, preferably within a shared services environment.
• Strong analytical and problem-solving skills.
• Experience with data analysis and reporting tools (e.g., Excel, SQL, Power BI, Tableau).
• Excellent communication (written and verbal) and presentation skills.
• Ability to work effectively in a global, matrixed organization.
• Knowledge of service catalog management principles is a plus.

We'd love it if you also had:
• Lean Six Sigma knowledge or certification
• SAP S/4Hana knowledge
• Music industry background
• Bilingual
• Experience working directly with or within a Shared Services organization

About us:

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world's premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

#LI-Hybrid

Effective October 1st, this position will require being in the office 4 days a week. We believe that an in-office presence is critical for talent development, collaboration and building strong relationships.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate

qualified applicants without regard to race, religious creed, color, age, sex,

sexual orientation, gender, gender identity, gender expression, national
origin, ancestry, marital status, medical condition as defined by state law

(genetic characteristics or cancer), physical or mental disability, military

service or veteran status, pregnancy, childbirth and related medical

conditions, genetic information or any other characteristic protected by

applicable federal, state or local law.

Jobcode: Reference SBJ-r77oxp-3-15-198-246-42 in your application.