Vmd

Job Description

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Optimize customer service, meet sales targets, maintain visual standards, and manage stock effectively, focus on engaging with customers, ensuring product knowledge, keeping the store organized, and regularly updating window displays.
• To provide each visitor to the store with an optimum level of customer service, and to ensure the retail store meets sales targets
• Maintain visual standards and support effective stock management
• Support the planning, facilitation and delivery of the window displays

Your Role Accountabilities...
Sales and Product
• Ensure our sales targets are achieved by fully maximising all sales opportunities within the Harajuku store
• Maintain commercial knowledge of the store performance, providing feedback to Management on opportunities to grow sales
• Take a key role in the installation of new windows, fixtures and any other store displays as directed by Management
• Welcome customers with the best hospitality and deliver the best shopping experience
• Interact with customers and ensure their needs are identified and met with the use of skilled questioning and listening techniques
• Keep up-to-date on product knowledge and be able to confidently discuss the features and benefits of our merchandise with customers
• Participating team meeting periodically and proactively providing feedback of retail operations and customer feedback timely

People
• Participate in staff training to be able to meet customer needs, deliver optimum levels of service and maintain high visual standards
• Participate in daily briefings with the team and be aware of all activity within the department and the business
• Adhere to all H&S policies and procedures to ensure a safe environment for all visitors and staff
• To take responsibility for own personal development through one-on-one coaching from line manager
• Carry out any reasonable tasks at the request of the Retail Management Team
• Providing appropriate training for new joiners and be a mentor

Stock and Standards
• Perform housekeeping duties on a daily basis ensuring strict standards are maintained and ensure that stock is replenished in a timely manner and visually merchandised in accordance with company guidelines
• Ensure the store is visually merchandised to the highest standard with all scheme, graphics and equipment being used correctly and in accordance with guidelines and agreed standards
• Avoid stock loss by remaining vigilant on the shop floor and establishing contact with all customers
• Maintain minimal shrinkage through the efficient handling of product and packaging

Administration
• Ensure all requested administration procedures are performed including till reconciliation and cash control
• Support and assist on all stock counts
Others
• Comply with internal regulations (e.g. work rules, Standard Operating Procedures) and keep accurate records of own attendance
• Understand and implement action plans to achieve a work environment that increases employee satisfaction and enhance work-life balance

Qualifications & Experiences...

Relevant Previous Work Experience
• Experience of having worked in a retail or sales environment where high emphasis is placed on service, product presentation and commercial management
• Experience of VMD (set up for products) would be advantageous

Skills Required:
• Selling skills - proactively seeks out opportunities to increase sales
• Focus on product presentation, display and standards within store environment
• Highest levels of customer service
• Effective, confident communication with visitors and colleagues
• Works as part of a team with a flexible approach
• PC/Mac skills
• Able to work at height by using ladder

Education/Qualifications:
• High school graduate or equivalent or equivalent vocational qualification

Working Pattern:
• Working up to 37.5 hours a week across a variety of shifts
• Participate in cover of the Studios Tour as necessary including weekend, long holiday (e.g., Golden Week holidays), before and after opening hours cover in rotation with other team members
• Able to work in an early morning and night shift for big display change

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Jobcode: Reference SBJ-g4v7yz-3-16-212-58-42 in your application.