Network Ops Engineer

Job Description

As a Network Operations Specialist, you will be responsible for monitoring, maintaining , and enhancing the performance, security, and integrity of the organization's network infrastructure. You will provide high-level technical support and support problem-solving efforts.

Your Role Accountabilities:
OPERATIONS/PROJECT MANAGEMENT
• Network Monitoring and Maintenance (40%) - Monitor network performance to ensure high availability and reliability. Perform routine inspections and maintenance of network systems to prevent potential disruptions. Implement upgrades and patches to network hardware and software to improve performance and security.
• Issue Resolution and Support (30%) - Provide advanced technical support for incident and problem resolution, acting as an escalation point for complex issues. Collaborate with IT team members and external vendors to resolve network-related issues promptly. Use network management tools to analyze network traffic and identify root causes of performance bottlenecks.
• Network Requests (20%) - Participate in the review and completion of service requests for the network infrastructure. Ensure that all requests are resolved within documented SLAs .
• Documentation and Compliance (10%) - Maintain comprehensive documentation of network configurations, processes, and service records. Ensure compliance with internal policies and external regulations related to network operations. Conduct regular reviews and audits of network security measures and protocols.
• Perform other duties as needed

Qualifications & Experiences:
• Bachelor's degree in Computer Science , Information Technology, or a related field.
• 2-4 years of experience in network administration or operations in a complex network environment.
• Intermediate experience with various network protocols (TCP/IP, DNS, DHCP), network operating systems, and network hardware platforms.
• Intermediate experience manag ing and configur ing enterprise-wide LANs, WANs, WLANs, VPNs, etc.
• Excellent communication and interpersonal skills.
• Proficiency in using network management and analysis tools like SolarWinds, Wireshark, or similar.
• Hours of work will be 10 a m to 6 pm weekdays local time
• Minimal travel anticipated for this position
• Must have the legal right to work in Mexico

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Jobcode: Reference SBJ-12vb4y-3-12-123-254-42 in your application.