Manager, Cloud Playout Engineering

Job Description

Overview:

The Engineering Manager will oversee a Team of Engineers in the Chiswick Park facility covering the Tier 2 Global Broadcast Engineering functions in support of Global Cloud Playout. Additionally, they will coordinate and participate in projects, upgrades, and routine maintenance in the Global Broadcast Engineering Department; Taking on the role of Project Manager when assigned, responsible for coaching, resolving issues and serving as a link between subordinates and upper management.

Responsibilities:
• Manage the London Tier 2 Global Broadcast Engineering Team.
• Liaise with and advise the US Global Broadcast Engineering Teams.
• Provide technical support for the engineering staff in the form of training and education. Scheduling appropriate training for members of the engineering department.
• Monitoring employee productivity and providing constructive feedback, identify performance improvement and coaching.
• Setting measurable goals for performance and deadlines in ways that comply with company's plans and core values.
• Managing the workflow of the engineering staff and delegating tasks.
• Lead daily status calls with on shift Engineering and Operations Teams.
• Act as a liaison and take part in regular meetings between Broadcast Operations and other Engineering Teams.
• Work with Operations and Engineering department concerning hardware/software upgrades, system/network issues as well as system/network expansion.
• Evaluate new technology and make recommendations regarding equipment selection, software selection and testing with the Operations department.
• Write SOP's pertaining to the various systems and processes that support Global Cloud Playout.
• Provide input on equipment and software purchases.
• Keep track of all engineering time off requests and ensuring coverage on all engineering shifts.
• Work closely with vendors and/or internal departments for optimal hardware/software configuration and support.
• Ensure service levels are met by monitoring and updating incident tracking system/s for timely resolution of critical issues.
• Work closely with counterparts in Sterling, VA & Atlanta, GA.
• Out of hours on-call escalation point for the engineering team.

Basic Qualifications:
• A BSc or BA degree in Computer science, Electrical Engineering or an equivalent combination of skills, training, and experience is required.
• Experience in a Broadcast Engineering or networking/system administration.
• Knowledge of public cloud solutions (primarily AWS), video storage
(AWS S3) and playout systems and their workflows.
• Strong understanding of the following IT technologies: TCP/IP, UDP, RTP, VLANs, and multicast protocols. Server and storage administration. Experience in VMware, WinOS, and Linux.
• Proven experience as Manager, Supervisor, or project management role.
• Networking certification and network troubleshooting experience a plus.
• Understanding of SMPTE 2022-7, SMPTE 2110, NDI, RTP, SCTE, Subtitles, CC
708/608 Dolby AC3 standards, and Transport Streams
• Ability to perform well in a high-pressure environment.
• Excellent problem-solving, organizational, leadership and communication skills.
• Ability to work flexible hours when required.
Other requirements:
• Intermediate to advanced level Networking, SAN, and/or other relevant training courses a plus.
• Knowledge of networking, firewalls, routers, Active Directory & load balancers.
• Working knowledge of MPEG-4 encoders, MPEG Transport Stream analyzers and satellite transmission equipment
• Preferred IT certification ex. CCNA, MCP, CompTIA A+/Network+, AWS Certified Solutions Architect – Associate, VMware Associate or equivalent are also a plus.
• Preferred understanding of broadcast automation systems.
• Demonstrated knowledge of serial digital broadcast equipment and measurement equipment.
• Understanding of signal routing control systems to route video/audio and Video-over-IP signals.
• Experience working with utilizing Network Management Systems (NMS), SNMP MIBs, OIDs, traps.
• Ability to support multiple server types to configure/troubleshoot: Windows/Linux workstation/server applications, operating systems, and hardware components.
• Creation and use of standard operating procedures, technical reference documents and drawings.

Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Jobcode: Reference SBJ-d26032-18-118-253-87-42 in your application.