Manager, Brim Convergent Mediation Operations

Job Description

The Capability Center BRIM Convergent Mediation (CM) Manager ensures the on-going operations execute properly, perform regular maintenance activities, and monitor all jobs and batch processes. This is a technology focused role with additional project management responsibilities. You play a crucial role in building/maintaining CM solutions and managing the operations and projects related to SAP BRIM's Convergent Mediation module. This module focuses on gathering, transforming, and processing data from multiple sources to be used in provisioning, billing, invoicing and settlement/payment lot processes. Your responsibilities encompass both operations management and project management functions.

Your Role Accountabilities:
OPERATIONS
• Ensure the Convergent Mediation system operates smoothly, handling the inflow and outflow of data from various sources. This includes monitoring daily batch jobs, real-time data processing, error handling and managing system alerts.
• Identify, troubleshoot, and resolve issues within the mediation system, such as data inaccuracies, errors in data transformation, or integration failures between upstream and downstream systems.
• Design, develop, document, test, deploy Convergent Mediation objects per business requirements.
• Provide efficient solutions in a fast-paced business environment. Analyze the performance of the mediation processes and ensure efficient handling of large volumes of data without bottlenecks. Apply system tuning techniques or coordinate with technical teams to improve performance.
• Oversee the accuracy, consistency, and completeness of data flowing through the system. This includes implementing validation rules, managing error logs, and ensuring data reconciliations.
• Provides technical support by resolving incidents and apply permanent fixes. Ensure adherence to service level agreements (SLAs) for uptime and issue resolution.
• Act as the point of contact for operational stakeholders, providing them with updates on system performance, incidents, and ongoing operational tasks.

PROJECT MANAGEMENT
• Lead projects related to the implementation, upgrade, or enhancement of the Convergent Mediation system. This involves creating detailed project plans, defining timelines, allocating resources, and overseeing the execution of project tasks.
• Work closely with business stakeholders to gather requirements, set expectations, and ensure that project outcomes align with business objectives. Engage with cross-functional teams like billing, finance, and IT teams.
• Collaborate with functional and technical teams to implement enhancements in the Convergent Mediation system, such as new data sources, mapping, pricing models, or regulatory changes.
• Identify potential risks in projects and develop mitigation strategies to ensure the projects are delivered on time, within scope, and budget.
• Manage relationships with external vendors who provide software or support services related to SAP BRIM Convergent Mediation.
• Ensure rigorous testing (unit, integration, and user acceptance testing) of all new functionalities and patches. Coordinate with quality assurance teams to validate that the system works as expected.
• Provide necessary support to BRIM functional teams for testing in non-prod systems.
• Ensure that users are adequately trained on new functionalities or processes. Create and maintain documentation related to operations and projects, such as user manuals, technical specifications, and project reports.

CROSS FUNCTIONAL & CONTINUOUS IMPROVEMENT
• Manage the integration of Convergent Mediation with other SAP BRIM components, such as Convergent Invoicing, and Subscription Management from the Commerce Platform.
• Work with business intelligence teams to provide data from the mediation system that can be used for reporting and analytics purposes.
• Identify opportunities to automate recurring processes, such as data validation, error reporting, or system health checks, to improve efficiency.
• Monitor the operational costs of the mediation system and look for ways to optimize resource usage, whether by fine-tuning the infrastructure or improving the processes involved.

Qualifications & Experiences:
• 2+ years of prior experience in a related field (media, entertainment, business development or streaming services industry experience a plus)
• 3+ years of hands-on implementation or operations experience with Digital Route's CM solution
• 5-7 years of transactional processing and operational assurance experience
• Undergraduate degree required in computer science, mathematics or business sciences
• Superior analytical and problem-solving skills
• Strong proficiency in JAVA development.
• Experience with Linux and shell scripting.
• Experience in working/integration with external systems like SaaS platforms.
• Strong understanding of CM Integrations with SAP.
• Working experience with ESB tools.
• Knowledge of data archiving and best practices.
• A passion for accuracy and translating insights into a compelling narrative; able to maintain a balance between the details and the larger picture
• Excellent written and verbal communication
• Superb relationship building skills
• Work collaboratively w/small teams
• Ability to handle multiple assignments concurrently

Not Required but preferred experience:
• Graduate degree preferred not required in computer science, mathematics or business sciences
• Post-graduate work experience in a related field (entertainment or entertainment)
• Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.)
• Familiarity with streaming and similar products/services
• Experience working in a national or global company
• Experience developing financial models in Excel AND facilitating business discussions
• Expert user of Microsoft Office (Excel, PowerPoint, Word) to prepare all documents, presentations, graphs, briefings, and worksheets
• Some visualization tool knowledge would be helpful (i.e. Tableau, Power BI)
• Comfortable in working in highly iterative and somewhat unstructured environment

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Jobcode: Reference SBJ-rvboqw-18-227-72-24-42 in your application.