Manager Brim / Convergent Invoicing

Job Description

Capability Center BRIM Convergent Invoicing (CI) Manager is responsible for managing the operations and projects surrounding the Convergent Invoicing (CI) module. Convergent Invoicing plays a central role in handling the contracts, billing and invoicing processes by consolidating, managing, and issuing invoices to customers based on a variety of services or products. The manager ensures the smooth operation of this module and oversees its enhancements and related projects.

Your Role Accountabilities:
OPERATIONS 60% time spent
• Ensure the day-to-day operations of the SAP Convergent Invoicing system run smoothly. This involves monitoring provider contracts, consumption items, billable items, billing processes, invoice generation, and ensuring that data flows seamlessly through the invoicing pipeline.
• Oversee the execution of billing cycles, ensuring that invoices are generated correctly and on time. This involves managing both real-time and batch billing processes and addressing any issues that arise during invoice generation.
• Detect and troubleshoot issues in the invoicing processes, such as incorrect invoice data, reconciliation errors, or missing transactions. Work closely with support teams to resolve these issues quickly and efficiently.
• Ensure that the provider contract, billable items and billing data used to generate invoices is accurate and free of errors. This involves implementing validation checks, reconciliation processes, and regularly monitoring the accuracy of the billing output.
• Ensure that invoicing processes adhere to all legal, regulatory, and compliance requirements. This includes tax compliance, international billing standards, and any industry-specific regulations.
• Serve as the primary point of contact for business users, finance teams, and other stakeholders regarding provider contract errors, invoicing issues or updates. This includes providing regular reports on billing status, issue resolution, and operational performance.
• Analyze the performance of the Convergent Invoicing system and work to optimize it. This could involve fine-tuning workflows, improving system performance, and ensuring that the system can handle high transaction volumes efficiently.
• Manage incidents related to Convergent Invoicing, ensuring that issues are logged, tracked, and resolved in a timely manner. Provide regular incident reports and insights on how to prevent future occurrences.

PROJECT MANAGEMENT 25% time spent
• Lead projects related to SAP Convergent Invoicing, such as system upgrades, new feature implementations, or billing process optimizations. This involves project scoping, timeline creation, resource allocation, and overseeing the delivery of project milestones.
• Requirement Gathering and Stakeholder Engagement: Engage with business stakeholders to collect and analyze invoicing requirements. Translate these requirements into functional specifications and work with technical teams to implement solutions that meet business needs.
• Collaborate with functional consultants, technical teams, and developers to enhance the Convergent Invoicing system. This might include the addition of new billing products, updates to billing logic, or modifications to invoicing formats.
• Identify potential risks within invoicing-related projects and develop mitigation strategies. Ensure that changes are documented, communicated, and properly managed, with minimal disruption to ongoing operations.
• Oversee rigorous testing of new features, enhancements, or updates. Ensure that user acceptance testing (UAT) is completed successfully before any changes go live to avoid disruptions to the invoicing process. Prepare necessary testing documentation for promoting changes across SAP landscape.
• Coordinate with external vendors and service providers involved in the Convergent Invoicing environment, such as those providing tax services, currency conversion, or external payment gateway integrations.
• Maintain thorough documentation related to the invoicing processes, configurations, and customizations. Ensure that business users are trained on any new features or processes introduced in the system.

CROSS FUNCTIONAL & CONTINUOUS IMPROVEMENT 15% time spent
• Work closely with teams managing other SAP BRIM modules like Convergent Charging, Subscription Order Management, and Financial Customer Care. Ensure that data flows smoothly between the modules, especially for billing, rating, and invoicing purposes.
• Engage with the finance department to ensure accurate revenue recognition, payment collection, and general ledger postings. Address any reconciliation issues between the invoicing and finance modules.
• Support the generation of detailed billing and invoicing reports, providing key insights for business users and finance teams. Collaborate with reporting and analytics teams to deliver accurate and timely financial reports based on billing data.
• Continuously analyze invoicing processes to identify areas for improvement, such as automation opportunities, improved error handling, or faster billing cycles.
• Stay updated on the latest SAP BRIM features and functionalities related to Convergent Invoicing. Recommend system upgrades, new tools, or innovations that could improve the efficiency or effectiveness of the invoicing process.​
• Monitor and optimize the cost of invoicing operations, ensuring the most efficient use of resources while maintaining high levels of service.

Qualifications & Experiences:
• 2+ years of prior experience in a related field (media, entertainment, business development or streaming services industry experience a plus)
• 2+ years of hands-on implementation or operations experience with SAP BRIM Convergent Invoicing solution
• 5-7 years of transactional processing and operational assurance experience
• Superior analytical and problem-solving skills
• Undergraduate degree required in computer science, mathematics or business sciences
• Expert user of Microsoft Office (Excel, PowerPoint, Word) to prepare all documents, presentations, graphs, briefings, and worksheets
• A passion for accuracy and translating insights into a compelling narrative; able to maintain a balance between the details and the larger picture
• Excellent written and verbal communication
• Superb relationship building skills
• Work collaboratively w/small teams
• Ability to handle multiple assignments concurrently

Not Required but preferred experience:
• Graduate degree preferred not required in computer science, mathematics or business sciences
• Post-graduate work experience in a related field (entertainment or entertainment)
• Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.)
• Familiarity with streaming and similar products/services
• Experience working in a national or global company
• Some visualization tool knowledge would be helpful (i.e. Tableau, Power BI)
• Comfortable in working in highly iterative and somewhat unstructured environment

Please be informed that we will consider applications only in English version. ​

We offer
• Contract of employment
• Hybrid work (3 days from the office, 2 days from home)
• Benefits package: private medical care, life and accident insurance, MyBenefit cafeteria platform, sports card, social fund, retirement pension plan, Employee Referral Pr

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Jobcode: Reference SBJ-rzwkm2-3-17-155-54-42 in your application.