Junior Infrastructure Analyst

Job Description

Warner Bros. Discovery is a global fast-paced entertainment and media company, which continues to grow around the world, as well as across emerging platforms.

The Global Technology Operations Center (GTOC) department consists of several teams that work together with a one-team approach, as well as three locations (USA, UK, PL). We are the first point of contact, as well as owners of Major IT Incident Incidents. This means Analysts within GTOC teams are also responsible for initiating the Major IT Incident process and procedures, to support our Infrastructure. GTOC Teams: 1st Line Network/Infra, 2nd Line (Network/Infra/Cloud/Domain Mgmt), and Digital Platform Support Operations.

The Role

Reporting to an Operations Manager, this is an entry-level position in the GTOC where the individuals will be trained and mentored to provide monitoring and support WBD's Global Network and Infrastructure platforms. The role will initially familiarize with processes and tooling used in our Core IT environment. The Junior Analyst will be part of a training program where they will be mentored/shadowed by a Senior Analyst.

Highlights of the roles

The position is part of a unified technical operations team that will consist of members from multiple disciplines to form a team capable of providing monitoring and support to all WBD technical infrastructure and where relevant you will escalate to Tier 2/Tier 3 engineers across the globe. This exciting new role has the scope for you to learn and progress into more technical roles within the Technology & Operations teams.

Working as part of a team of Tier 1, Tier 2, and Tier 3 operators in our Krakow operations center, the role is responsible for monitoring and providing 1st line (Tier 1) support of WBD's network, infrastructure, and digital services across multiple offices and production centers globally.

This role operates on a hybrid model, meaning postholders are expected to work shifts, including weekends and night shifts, and come into the office three times a week to support the business 24x7x365.

Responsibilities
• Training on various tools and systems used in Tier 1 to monitor our production Infrastructure & Network, platforms such as Service Now, PagerDuty, SolarWinds, etc.
• Familiarize yourself with different stakeholder functions supported by Tier 1 across the WBD's portfolio.
• Assist Infrastructure Analysts with outage vetting and escalating to our Tier 1 and senior engineers.
• Assist with writing outage notifications, raising and managing tickets in ServiceNow, following WBD's Incident Management process.

Qualifications
• Previous experience working in IT is preferred.
• Working knowledge of MS Word, Excel, or similar computer software systems.
• Excellent interpersonal skills.
• Flexibility to work early morning, evening, weekend, and overnight shifts.
• Must live within Kraków or its vicinity to comply with office attendance rules.
• Works well under pressure.
• Completed or coursing a bachelor's degree in Information Technology, Information Systems, Computer Science or Engineering, or related field or equivalent experience.
• Excellent English written and verbal communication skills.

Please be informed that we will consider applications only in English version.
Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Jobcode: Reference SBJ-rz7bz1-18-223-106-205-42 in your application.