Fraud Risk Manager

Job Description

Warner Bros. Discovery (WBD) is looking for a Fraud Risk Manager to join the Global Fraud & Abuse Operations Team to support in detecting and preventing risks across all WBD properties which includes Max ''The One to Watch'', Discovery+, Harry Potter Studio Tours, DC Universe Infinite, and more. This team is at the forefront of ensuring a seamless and frictionless experience for consumers while protecting the revenue of the business.

As a global unit, we are looking for candidates across our many offices around the world to support in our fight against fraud and abuse 24x7. A successful candidate will have a curious mind, who thinks outside the box, and who enjoys solving complex problems with data. If you have an interest in data analysis, investigations, stopping fraud, and, most importantly, advocating for the consumer, then this role is ''The One to Apply''.

Your Role Accountabilities
• You will lead a team of analysts focused on optimizing risk by:
• Developing and implementing detection and prevention strategies.
• Overseeing the hiring and training of Fraud Risk Analysts.
• Building and maintaining up-to-date SOP and training documentation.
• Prioritizing and tracking projects across the team.
• You will assist in optimizing risk decisions in the third-party fraud platform by:
• Reviewing and validating the performance of the machine learning model.
• Creating and reviewing fraud rules to complement the model or to support business policy rules.
• Providing feedback to the model to continually improve its efficacy.
• You will drive opportunities through data such:
• Establishing KPIs and Quality Metrics to track the team's performance.
• Building and reviewing anomaly detection alerts to capture potential fraud and abuse faster.
• Set up pro-active investigative processes to find fraud and abuse trends that are currently being missed.
• You will collaborate with teams to drive a one culture mindset, such as:
• Payment Operations on chargeback monitoring and new and existing payment method risks.
• Customer service and ways to improve communications around payment fraud and abuse issues.
• Payment Product and Engineering teams on new feature requests and enhancements.

Qualifications & Experience
• At least 5 years of experience in fraud prevention.
• At least 2 years of experience in a leadership role.
• Bachelor's degree in Finance, Economics, Analytics, Statistics or other similar discipline or comparable business experience
• Proficient in SQL.
• Have directly worked with fraud vendors that use machine learning and rules systems.
• Experience in ETL processing and/or Data Visualization tools (Tableau, PowerBI, Looker) is a plus.
• Familiarity with payment industry regulations.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

Jobcode: Reference SBJ-r160nm-3-142-54-94-42 in your application.