Analyst, Service Desk

Job Description

• Deliver world class / proactive customer service to internal and external stakeholders while adhering to company policies and procedures
• Investigate and resolve issues such as missing payments, duplicate invoices, and PO mismatches etc.
• Ensure timely and accurate responses to inquiries through email, chat, and calls.
• Ensure AP inquiries comply with company policies.
• Support global internal and external customers
• In-depth knowledge of PTP processes.
• Ad hoc assignments as required by management.
• Support PTP system changes, improvements and new company codes created with testing as required and support new business projects, acquisitions and integrations where needed
• Support integration and onboarding of new acquisitions into Warner Bros. Discovery processes and systems

Qualifications & Experience…
• Commerce Graduate (With 2
- 5 years of experience at least)
• Strong knowledge of AP processes, invoice processing, and payment cycles.
• Previous experience of Service now is a plus.
• Experience with ERP systems SAP and Ariba is preferred.
• Excellent written and oral communication in English
• May occasionally provide training to business users.
• Attention to detail.
• Good understanding of cultural sensitivity and customer service ethics
• Global mindset & flexible approach to work
• Must be able to work well in a team or individually. Good team player
• Proven track record in meeting deadlines

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Jobcode: Reference SBJ-8645km-18-116-165-143-42 in your application.