Vice President, Product Management, eCommerce

Job Description

The Vice President of Product Management, e-Commerce, will lead a product team responsible for artist storefronts in the US. This is a critical role, working with the business, marketing, & engineering teams, to optimize and influence the product roadmap for eCommerce activities at UMG. This is a newly created position, coming at a critical time, as UMG looks to upgrade and unify its eCommerce efforts globally. If you love music – this is a unique opportunity to influence how UMG interacts with artists and their fans.

How you'll CREATE:
• Function as the lead product manager for eCommerce at UMG in the United Sates; support the eCommerce team's vision by helping shape the eCommerce platform strategy and building out capabilities to enable new and existing revenue streams
• Support a frictionless purchasing experience, such as
• Unifying the consumer journey and messaging across UMGs digital touch points to connect with prospects and customers,
• Partnering with UX & creative to optimize the end-to-end funnel across landing page, shopping, checkout and order fulfillment
• Personalizing the products and services offered, and
• Measuring the complete customer lifecycle
• Constantly measure the customer feedback loop; ensure customer happiness and loyalty
• Understand site performance and user behavior to enable business decision-making
• Drive site analytics and reporting to understand drop-off, monitor cart abandonment, identify friction in checkout process, and improve site engagement to increase customer acquisition
• Optimize product/category data and SEO/SEM performance
• Manage sales, promotions, and new product launches across digital platforms
• Install and manage Shopify app integrations to improve customer acquisition and retention
• Collaborate with business owners and SMEs to define product backlog and prioritize features / solutions according to market value and business needs
• Work with Business Analysts and Technical Product Managers to translate the product vision into actionable stories a dev team can pick up
• Stay current with the latest technology trends and provide feedback on vendors; identify and recommend partnerships and or acquisition opportunities to expand product capabilities and fill out our suite of services.

Bring your VIBE:
• The ideal candidate has 12-15 years working in a product development environment and a deep understanding of eCommerce platforms
• 7-10+ years Product Owner / Product Management experience
• 5-7+ years full product lifecycle experience managing revenue focused products within eCommerce or marketplace websites
• Experience with managing a product team
• Set a clear vision for to inspire success
• Hire and train qualified candidates

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Perks Playlist:
• Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
• Comprehensive medical, dental, vision, and FSA options, as well as:
• 100% coverage for out-patient mental health services
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• A lifetime fertility support allowance of $30,000 to plan participants
• Student Loan Repayment Assistance and Tuition Reimbursement
• 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
• Variety of ways to prioritize much-needed time away from work including:
• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Paid Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

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Job Category:
eCommerce

Jobcode: Reference SBJ-rn54m1-3-14-247-147-42 in your application.