Manager, eCommerce Operations

Job Description

The E-Commerce Operations Manager works to implement, manage, and maintain efficient logistic operations, tracking workflow systems to ensure a timely delivery and communication of all projects from inception to fulfillment. E-Commerce Operations Manager reports to the Operations Director and will play a key role in helping to develop and maintain Universal Music Group's E-commerce process.

How you'll CREATE:
• Oversee e-commerce order processing and inventory fulfilment for select roster of stores
• Monitor inventory levels to ensure product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelines
• Support D2C department with the completion of ad-hoc client store and product requests, including review and approval of data entry by store managers at time of store/product launch
• Work with internal fulfilment team to track, problem solve issues. Assist in ideating and implementing new processes to prevent issues and improve operations
• Collaborate with clients and vendors to ensure deadlines are met and all issues are effectively communicated and resolved
• Work closely with partners, including warehouses, to streamline communication and drive process and quality
• Serve as an advocate for the consumer experience from time of project ideation to post-sale engagement
• Liaise with customer service teams to proactively approach projects pre and post fulfilment, insuring they have the latest details to work from to provide exemplary customer experiences
• Produce and distribute frequent receiving, shipping, and inventory reports, including trouble shooting and resolving issues
• Proactively identify operational problems, project-related issues, changes, variances and contingencies that may arise; facilitate problem resolution with appropriate parties
• Forecast and project inventory levels, submitting purchase orders recommendations to satisfy backordered units and replenishment reorders
• Implement shipping rate card configurations into store platform as needed

Bring your VIBE:
• Demonstrated ability to effectively collaborate with many individuals and teams, including many different personalities.
• Ability to comfortably manage multiple projects at a time, while staying on deadline and sustaining quality of work.
• Identify and set priorities which accurately reflect the relative importance of job responsibilities and department initiatives
• Ability to quickly and calmly react to changing organizational needs and deadlines, both internal and external.
• Proactive and adept problem solver; ability to come up with inventive solutions on the fly.
• Extremely detail oriented and organized.
• Strong working knowledge of Product, Inventory and Order management systems
• Strong math and analytical skills
• Proficient in Excel & Microsoft Office
• Very strong communication skills
• Ability to work independently and follow through on assignments with minimal direction
• 2-5 years of experience working e-commerce
• Bachelor's Degree in Business, MIS, Merchandising or a related field

Perks Playlist:
• Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
• Comprehensive medical, dental, vision, and FSA options, as well as:
• 100% coverage for out-patient mental health services
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• A lifetime fertility support allowance of $30,000 to plan participants
• Student Loan Repayment Assistance and Tuition Reimbursement
• 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
• Variety of ways to prioritize much-needed time away from work including:
• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Company Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

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Job Category:
eCommerce

Jobcode: Reference SBJ-yjpyoq-3-141-12-150-42 in your application.