Servicenow Developer

Job Description

Job Description
Within the Ubisoft IT Department, you'll be joining as a Service Now developer within the ServiceNow Platform team, which is responsible for supporting all other IT teams (by providing guidance and helping them to improve their processes. By working as a part of the team, you will maintain our ServiceNow platform and implement new features for our internal customers. You will participate in every phase, from the solution design, to the development and test coordination.

Responsibilities
• Administrate and optimize the ITSM platform to reflect the processes of the department;
• Provide support, configuration, troubleshooting and scripting on the ITSM platform;
• Suggest new workflows and methods to improve our ITIL process implementations;
• Configure, document and implement the platform for new clients;
• Answer customer tickets related to the application;
• Evangelize the capabilities of the platform and recommend process optimization to leverage the ITSM tool.
Qualifications
• A development experience on the ServiceNow platform with advanced server and client scripting, workflow administration and API knowledge;
• Strong analytical and problem-solving skills based on the ability to quickly learn new complex concepts;
• Experience with ITIL, ITSM, Service Desk environments;
• Proficiency with JavaScript and HTML, CSS is a plus;
• Strong attention to detail, design, layout, customer experience and be able to translate business requirements into technical solutions

Jobcode: Reference SBJ-xkwn8j-18-219-247-127-42 in your application.