Project Support Specialist

Job Description

We are looking for a highly talented, motivated, and experienced person to work with us on XDefiant, a new multiplatform online multiplayer action game based in our San Francisco studio. XDefiant is a free-to-play, fast-paced arena shooter that combines intense combat with personalized loadouts and specialized factions, as teams battle for domination.

You'll be working to support the development team, responding to questions and issues raised by the entire team, helping new users get up to speed and assisting developers work through issues. You'll be identifying places where the tools and product can be improved and coordinating with the development and tools teams to improve the entire XDefiant ecosystem. You will work on a small, collaboration-oriented team where you will have the opportunity to contribute in meaningful ways.

You'll also be part of the diverse Ubisoft San Francisco team. We embrace a variety of work situations based on what's best for the team, and we welcome people working in our SF office, remotely from other locations, or some combination of the two. We put a priority on supporting our team members and what makes them happiest and most productive.

WHAT YOU'LL DO
• Assist with first time set-up of various tools and software and educate users on how to use tools across various studios
• Respond to user issues and aid in troubleshooting to help resolve them
• Investigate problems and work with appropriate teams to determine solutions
• Suggest improvements whenever possible, helping to design new tools and processes
• Communicate and escalate when submissions are not up to par and need to be removed
• Provide live support and triage of crashes, errors, logs/dumps, and server performance to the Online team
• Work intimately with engineers, programmers, developers, and testers to help resolve blocking issues and aid in general troubleshooting on the project
• Assist in debugging issues across the online servers, editor tools, engine, telemetry, and logs/dumps
• Assist in content filtering and test automation efforts
• Plan tests on specific areas and improve upon the process throughout the project

Qualifications

WHAT YOU'LL BRING
• QA engineering or equivalent IT experience of at least 1 Year
• Experienced with Perforce and Jenkins, Python is a nice plus
• Experienced with Grafana and Kibana
• Comprehensive experience with JIRA or other bug-tracking systems
• Comprehensive experience with Confluence or similar documentation tools
• Strong interpersonal and communication skills
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
• Autonomous, problem-solving, and open-minded attitude
• Debugging and analytical skills
• Good teamwork abilities

Jobcode: Reference SBJ-d9yy8z-18-218-234-83-42 in your application.