Local IT Technician

Job Description

Local IT Technician (f/m/d)

Ubisoft's 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players' lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Ubisoft Düsseldorf is home to nearly 500 people, making up several teams dedicated to deliver AAA excellence and innovation across a wide portfolio of games and technologies.

Job Description

As our new Local IT Technician (f/m/d) at Ubisoft Düsseldorf, you are responsible for delivering support for the local site employees. You have a passion for simplifying things and support us in the continuous optimization of IT-supported processes.

What you will do:
• Offer on-site and remote support to end users within the local responsibility
• Incidents and requests management
• Manage local infrastructure (servers and network)
• Ensure approved security best practices and policies are being applied
• Provisioning and maintaining the employees work environment
• Interact with external vendors regarding support requests
• Provides support for events and meetings
• Support employees during equipment moves
• Maintain the IT asset inventory
• Build and update documentation
• Strive to continually improve IT policies and processes

Qualifications

What you bring:
• Relevant education in Information Technology or equivalent experience
• 2+ years of experience in technical support to end users (Workstations, Laptops, Smartphones)
• Expertise in PC and laptop support and latest hardware news
• Excellent knowledge of Microsoft operating systems
• Good knowledge of the Microsoft Office Suite
• Good knowledge of networking, cabling
• Ability to work autonomously in a fast-paced changing environment
• Good English skills (spoken and written)
• Great sense of customer service
• Good listening, communication, and organizational skills

What to send our way:
• Your CV, highlighting your education, experience and skills
• A cover letter including your earliest starting date, expected salary and why you would like to join us

Jobcode: Reference SBJ-rv06vw-18-224-65-206-42 in your application.