Live Operations Manager

Job Description

As a Live Operations Manager at Ubi MTL, you will oversee and coordinate the live operations of one or many games/projects and ensure the attainment of the objectives set by the online operations director and/or the client, the producer.

What you'll do
• Support and ensure the effective coordination of the operations and technical teams.
• Support and coordinate pre-launch operations activities (beta coordination);
• Take part in developing the launch plan and coordinate execution.
• Effectively communicate with teams so that they are informed of ongoing projects (advancement and direction).
• Help define the scope of the project and deliverables by estimating the impact in terms of workload and resources.
• Implement problem-solving processes with internal partners (GNS, TG, development teams, etc.).
• Ensure that priorities are managed and respected according to the plan set out with the producer and online operations director.
• Ensure that teams have the technical support required to work effectively (in collaboration with internal partners: GNS, TG, etc.).
• Report on the advancement of the deliverables (planned versus actual) to the team, producer and online operations director and address any gaps.
• Ensure clear communications and effective coordination with internal and external service providers (SFO, online services, etc.).
• Mobilize the team by regularly assessing team morale, determine the cause(s) of any issues and implement relevant solutions.
• Coach team members in their work to foster their development in their current position or in view of their career perspectives.
• Carry out and validate performance assessments and set team objectives.
• Determine and manage poorly performing team members and interpersonal conflicts.
• Help set out development activities (training, COOP. etc.) for team members.
• Approve time sheets and manage team members' absences and vacation time.

Qualifications

What you bring
• Experience in team & project management, and video game production experience;
• Online/mobile game development experience is an asset;
• Extensive technical knowledge of deployment tools and databases;
• Ability to manage time and priorities;
• Resourcefulness in problem-solving;
• Ability to adapt to different types of personalities;
• Courageous management;
• Good sense of judgment, listening skills, and transparency.

What to send our way
• Your CV highlighting your education, experience, and skills

Just a heads up: If you require a work permit, your eligibility may depend on your education and years of relevant work experience, as required by the government.

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Jobcode: Reference SBJ-rj3xp2-3-143-247-51-42 in your application.