Junior IT Support Analyst

Job Description

Ubisoft's 19,000 team members, working across more than 30 locations around the world, are bound by a common mission to enrich players' lives with original and memorable gaming experiences. Their dedication and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies, and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Southeast Asia's largest AAA game development studio with 450 talented team members representing 30+ nationalities. Opening its doors on the sunny shores of Singapore in 2008, Ubisoft Singapore set off on a vision to be a world class video game studio, and in its subsequent years played an essential role in several gaming blockbusters, including just about every Assassin's Creed® game since Assassin's Creed® II, Immortals Fenyx Rising™, and Ghost Recon Online. Its expertise in AAA and live operations, combined with a passion for naval battle gameplay and water technology, pushed the team to lead the development of a brand-new AAA game franchise – Skull and Bones™

Job Description

YOUR PURPOSE

As a Junior IT Support Analyst in our Singapore studio, you'll provide on-site hardware and software support to employees and teams. Reporting to the IT Manager, you'll deliver excellent customer service and technical support while adhering to global IT standards and local business requirements.

YOUR DAILY ADVENTURE
• Offer on-site support to game projects teams and studio employees on hardware and standard software;
• Build, deploy and maintain new workstation and build machine environment for employees according to group standards;
• Manage and maintain local IT infrastructure when required;
• Train and advocate IT and Security best practices and standards to studio employees;
• Interact with external vendors and internal partners during problem resolution;
• Deliver technical and IT training to studio employees when required;
• Support events and teams during moves
• Actively identify and communicate areas of improvement to his or her manager;
• Take active part in the tracking and updating of the hardware and software asset inventory;
• Maintain high levels of operation quality and customer satisfaction within the studio and its regional partners;
• Update and maintain knowledge base articles on newly diagnosed problems and issues;
• Carry out all other related tasks.

Qualifications

WHAT YOU BRING
• Professional experience in technical support to end users
• Excellent sense of customer service in a technical support environment;
• Excellent English skills (spoken and written);
• Strong diagnostics and problem-solving skills;
• Good dexterity and ability to perform manual labor with IT Hardware (components, workstations, TV/ monitors etc.)
• Expertise in PC and laptop support;
• Good knowledge of Microsoft Windows OS (10, 11);
• Good knowledge of Microsoft Office suite software;
• Experience with Service Desk workflows/ ticketing systems (ServiceNow, Jira Service Management or similar) to manage and track support requests;
• Familiarity with SCCM, Active Directory and other Windows domain technologies
• Familiarity with networking, internet and server concepts;
• Familiarity with IT security concepts (best practices, antivirus, proxy);
• Familiarity with mobile technologies (Android, iOS);
• Familiarity with multimedia equipment (TV, console, projectors, video conference);
• Familiarity with technology industry, news and trends;
• Good listening, communication, and organizational skills
• Ability to work autonomously and effectively in a fast-paced environment;
• Passionate about the video game industry.

Jobcode: Reference SBJ-rzwj07-18-191-165-149-42 in your application.