Community Developer, Player-Centric Communication Expert Skull and Bones

Job Description

Ubisoft's 19,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players' lives with original and memorable gaming experiences. Their dedication and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies, and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Since opening its doors in 2008, Ubisoft Singapore has become the biggest AAA game development studio in Southeast Asia. The 500-strong studio is home to 35+ different nationalities focused on delivering ambitious gaming experiences to our players. Ubisoft Singapore has been contributing to all the Assassin's Creed® titles since Assassin's Creed® II. It innovated within the franchise as the studio behind the naval battle gameplay and water technology in Assassin's Creed® III, Assassin's Creed® IV Black Flag® and most recently in Assassin's Creed® Mirage. Its expertise in AAA and live operations, combined with a passion for naval gameplay, pushed the team to lead the development of Skull and Bones™ which was launched in February 2024.

Job Description

We are looking for a Community Developer in Singapore who will be responsible for establishing and growing our communities around Ubisoft's games with a proficiency in player communications, game improvements and feedback cycles, and deployment and maintenance of best practices. They will lead the global community strategy on specific brand(s), create and execute global plans, and work with a distributed international team that is focused on building relationships and earning trust with players around the world, contributing to our global business growth opportunities. This position will also provide guidance to cross-functional team members, working with Community Managers, Marketing, Production, and Video Editor teams, facilitating collaborative planning and executing commitments at high quality standards. As a member of the global community team, this position will be integrated with lead development studios.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Develop and execute community strategic plans through a variety of content tactics, which support Production objectives and augment the overall marketing strategy.
• Coordinate communication, activities, and initiatives with multiple global departments for consistent and cohesive messaging.
• Leverage Community Managers, transversal teams, and relevant partner resources to create meaningful content for our players (example: social media content, blogs, podcasts, interviews, infographics, & more).
• Act as one of the spokespersons for the assigned brand(s). Coordinate community-centric events including, but not limited to: studio visits from fans, developer dialogues, and livestreams.
• Collaborate with portfolio's Social Media Manager to define and report on content KPI's to demonstrate success and ROI of community programs and content.
• Act as a primary representative for players' needs within Production and Publishing teams to positively influence development and communications positioning, on behalf of our players and business objectives.
• Collaborate and coordinate with live teams for post-launch communication. Set expectations on applicable situations such as patch content, status, and delivery.
• Manage and produce internal reports on community feedback, activity, & expectations.
• Other ad-hoc duties.
• International travel may be required.

Qualifications
• Intermediate experience managing online communities and developing strategic plans or programs with demonstrable success in a professional setting.
• Extensive experience in the gaming industry, with multiple gaming platforms (required).
• Extensive knowledge of social media platforms (Instagram, Twitter/X, Facebook, TikTok, Discord, etc.) is required.
• Experience with digital asset creation or coordination (video, photo, podcasts, etc.).
• Experience working in a demanding Production environment, with multiple deadlines, metrics for success, and stakeholders.
• Strong understanding of building and maintaining the growth of video game communities as well as developing and executing strategic player engagement plans.
• Proven track record of working with various stakeholders to filter and implement player feedback.
• Launching an AAA title is a strong plus.
• Experience with a Live game is a strong plus.
• Experience in social media marketing is a strong plus.

Jobcode: Reference SBJ-g3p6pq-3-144-91-176-42 in your application.