Technical Program Manager

Job Description

THE TEAM

At Ticketmaster we are leaders in the business of selling the live entertainment experience to fans around the world.

The Global Project Management Office (PMO) at Ticketmaster is a team of skilled and experienced project management professionals. PMO works closely with our technology, operational and commercial partners to deliver strategic projects and programs across multiple countries and continents, across multiple technologies using various project frameworks and methodologies.

THE JOB

We have an exciting opportunity for an experienced Technical Program Manager who can apply the principles of professional project management to develop our products, tools and service offerings within our complex global organisation. You will have experience guiding, coaching and driving teams to deliver outcomes in a mixed methodology environment, providing a consistent, reliable service to sponsors, stakeholders, colleagues and the Global PMO Team. In this role you coordinate activities within a tech team or multiple tech teams, organizing and standardizing the team's delivery around a set of agreed metrics. You will also deliver and manage unique projects and programs by coordinating the activities of a project/program team to deliver specific outcomes. You will support the team's agile practice by facilitating agile ceremonies and coaching team members on best practices. You will ensure visibility to strategic work by reporting needed information via global PMO tools and processes.

You will understand the importance of setting objectives and agreeing to a set of key results to demonstrate the success of outcomes and initiatives. Crucially, you will be a great communicator – you'll be able to communicate through metrics, showcases and presentations and tailor messages appropriately for the target audience whether discussing project health with the executive team or presenting at a conference.

The person in this role will have the ability and gravitas to lead from the front, inspire and motivate teams. At Ticketmaster we understand that it is our people and our teams who make us great. You will be a team player who works closely with peers to agree effective strategies for delivering business outcomes. You will ensure team structures support delivery and you will help teams deliver rapidly and safely.

WHAT YOU WILL BE DOING
• Promote lean principles within an agile environment to optimize team performance and improve delivery efficiency
• Ensure daily activities of engineering teams are aligned with quarterly roadmap/business priorities and highest impact efforts
• Support and coach technology teams on agile methodologies and best practices
• Collect and analyze key delivery metrics to inform areas of improvement and
• track progress against delivery commitments
• Facilitate agile ceremonies like daily stand-ups, sprint planning and retrospectives
• Report status and ensure visibility across all work produced by technology team/teams
• Lead teams in quarterly prioritization exercises
• Analyze and provide regular status reports that are objective and reflect the true state of progress
• Coordinate activities to promote work flow and manage escalations either within the team or to sponsors
• You will be passionate about continuous improvement and the benefits that formal improvement techniques can bring to the organization
• Champion, maintain and improve PMO best practices to ensure the company and new members of the team are aware of and understand the value in these processes and principles
• Travel to other Ticketmaster offices when needed to support teams, maintain relationships and co-ordinate launch activities
• Provide advice and guidance to new or junior members of the team and provide support to colleagues and managers alike

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Fluent in English with an approach that inspires confidence through verbal, written and presentation skills and delivers clear and concise information tailored for different stakeholders and situations
• An excellent understanding of the Agile and Lean frameworks, with the knowledge and experience to critically analyze current best practices for suitability within Ticketmaster
• Familiarity with broad technical architecture concepts and/or the ability to grasp onto them quickly
• Methods of planning with teams to generate and develop plans and roadmaps that provide clarity for the team and sponsors, drawing on a variety of estimation techniques and planning tools
• Qualified in a recognized Project Management methodology (CSM, PMP etc.)
• Extremely competent in using Microsoft Office and/or Google Suite

YOU (BEHAVIOURAL SKILLS)
• Excellent leadership skills to lead, inspire and motivate cross-functional distributed teams in various international offices
• Able to present with confidence and excel at standing up in front of a room to lead workshops or structured training sessions
• Able to negotiate and understand the value of listening and the power of empathy
• Able to build rapport quickly to establish trust, respect and confidence that builds excellent working relationships with colleagues and internal stakeholders at all levels of the organization
• Excellent facilitation skills to conduct meetings and workshops that encourage attendees to participate and collaborate effectively and efficiently ranging from small ideation sessions, to internal conferences, to formal steering groups
• Excellent organizational skills and the ability to prioritize tasks and manage expectations
• A self-starter and creative problem-solver with the ability to quickly understand complexities of technology within a business context and who facilitates the team to deliver the best solution against the constraints of time, cost and quality

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwis

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Jobcode: Reference SBJ-rnovn1-18-188-121-132-42 in your application.