Team Delivery Manager

Job Description

THE TEAM

At Ticketmaster we are leaders in the business of selling the live entertainment experience to fans around the world.

The Global Project Management Office (PMO) at Ticketmaster is a team of skilled and experienced project management professionals. PMO works closely with our technology, operational and commercial partners to deliver strategic projects and programs across multiple countries and continents, across multiple technologies using various project frameworks and methodologies.

THE JOB

As a Team Delivery Manager, you will have experience of guiding, coaching and driving teams to deliver outcomes in a mixed methodology environment, providing a consistent, reliable service to sponsors, stakeholders, colleagues and the Global PMO Team.

In this role you coordinate activities within a tech team or multiple tech teams, organizing and standardizing the team's delivery around a set of agreed metrics. You will also deliver and manage unique projects and programs by coordinating the activities of a project/program team to deliver specifics outcomes. You will support the team's agile practice by facilitating agile ceremonies and coaching team members on best practices. You will ensure visibility to strategic work by reporting needed information via global PMO tools and processes.

The person in this role will have the ability and gravitas to lead, inspire and motivate teams. At Ticketmaster we understand that it is our people and our teams who make us great. You will be a team player who works closely with peers to agree effective strategies for delivering business outcomes. You will ensure team structures support delivery and you will help teams deliver rapidly and safely.

WHAT YOU WILL BE DOING
• Drive, facilitate, and coach team-level activity for agile teams
• Support teams in using relevant agile frameworks, such as Scrum and Kanban
• Assist agile teams with creating delivery plans and tracking progress to completion
• Provide visibility of agile team deliverables to Program leads, surfacing delays and blockers
• Serve as an escalation point for agile teams to help mitigate risks and resolve challenges
• Drive and facilitate team-level agile ceremonies,such as DSMs, SprintPlanning, Retrospectives, etc
• Capture team metrics (i.e. Velocity, Throughput, Injection Rate, etc) and provide improvement recommendations based on data collected
• Consistently assess and refine agile practices to help foster high-performing teams
• Ensure that projects/programs are executed within specified timeframes and budget in accordance with quality and benefit targets using defined controls, processes and support tools
• Collaborate with teams to identify, log, track and resolve principles of professional project management such as Risk, Issue, Dependency, Decision and Change Management, Resource and Capacity Management and leverage these to improve control and visibility
• You will be passionate about continuous improvement and the benefits that formal improvement techniques can bring to the organization
• Champion, maintain and improve PMO best practices to ensure the company and new members of the team are aware of and understand the value in these processes and principles
• Travel to other Ticketmaster offices when needed to support teams, maintain relationships and co-ordinate launch activities

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Bachelor's degree in a related field or equivalent experience in IT Project Management
• 5+ years of experience in leading agile teams
• Experience as a RTE (Release Train Engineer), Agile project manager or similar
• Experience applying frameworks and methodologies such as SAFe, Scrum and Kanban
• Experience working with distributed team members, including globally distributed talent
• Experience of Agile metrics, retrospective formats and tools for improvement
• Exceptional French and English skills, both written and spoken
• Additional asset: Scrum certifications (CSM, PSM, PMI-ACP), SAFe (RTE) and/or project management (PMP)

YOU (BEHAVIOURAL SKILLS)
• Self-motivated and able to work independently with limited supervision, while able to provide accountability of progress through regular reporting and communication
• Excellent organizational skills and the ability to prioritize tasks and manage expectations
• A self-starter and creative problem-solver with the ability to quickly understand complexities of technology within a business
• Excellent leadership skills to lead, inspire and motivate
• Able to negotiate and understand the value of listening and the power of empathy
• Engender cohesion and trust within the team by focusing on the collective goal, exploring all points of view and support the team in decision making
• Pragmatic in approach and delivery focused where the delivery of value and practical lean processes to the business is the predominant driver

TICKETMASTER VALUES
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

CULTURE

We're fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one incredible experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

The expected compensation for this position in NYC is:
$100,000.00 USD - $125,000.00 USD

The expected compensation for this position in Westchester is

$100,000.00 USD - $125,000.00 USD
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful New York City applicant might be paid. It assumes that the successful candidate will be in New York City or perform the position from New York City. Similar positions located outside of New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determin

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Jobcode: Reference SBJ-gwwv9k-3-133-12-172-42 in your application.