Senior QA Engineer

Job Description

SENIOR SOFTWARE QUALITY ENGINEER

Location: Los Angeles, CA, Chicago, IL, Phoenix, AZ +Remote

Division: Ticketmaster Resale

Contract Terms: Permanent

THE TEAM

The Ticketmaster Resale team is a cornerstone division of the Ticketmaster engineering ecosystem. This division is responsible for moving inventory between fan sellers and a wide variety of retail channels, 3rd party sellers, reporting and analytics.

You will be joining the diverse team of dedicated, highly skilled engineers. As a Senior QA Engineer at Ticketmaster, you will be responsible for quality of the next generation of ticketing services for Ticketmaster, the global leader in ticket management for large-scale sports and entertainment. You will work closely with other engineers, product owners and managers, and representatives from the business, to deliver unique, high quality, efficient, maintainable, and easy to use services. The software you will work on will be used by millions of people worldwide.

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances while connecting more passionate fans to these events. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices, and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams, and events they love. It truly is a unique and rewarding environment.

THE JOB

As a Senior Software Engineer Quality, you will be responsible for creating, maintaining, and executing manual and automation test suites, learning, and analyzing existing systems. You will be collaborating with other team members to analyze integration test points and update test suites thereby ensuring integration and end-to-end test coverage to the highest degree. Quality Engineers are required to be flexible team players who can join existing projects with effective collaboration and drive features to completion with a high degree of quality. Quality Engineers are key players in creating, executing, maintaining functional and automation test suites to ensure high-quality standards. As a Senior Software Engineer Quality, you will be called upon to deliver functional analysis on requested business features, perform test estimates and create and execute test plans.

At Ticketmaster, we value teamwork and collaboration. We have a diverse workforce spread out around the globe and use frequent collaboration sessions to work together on projects. We are looking for open, honest, and caring professional people who welcome sharing ideas and helping others to succeed in their mission. We have a positive and supportive work environment where people are our greatest asset, and we are looking for similarly minded and talented individuals to join our family.

WHAT YOU WILL BE DOING
• Create, estimate, execute, document, and maintain functional test scenarios and test plans.
• Create, execute, and maintain automation tests and regression test suites.
• Create End-to-End Test automation suites
• Analyze requirement and design specifications for test case development.
• Set up and maintain test data for functional and regression tests.
• Ensure continuous integration testing through updating regression test suites.
• Participate in test case reviews for functional and automation tests.
• Assist developers by providing test scenarios during analysis and development phase.
• Collaborate with development teams to triage and resolve defects found during various testing phases.
• Collaborate with QA across other teams during integration and end to end testing phases.
• Ensure highest testing standards are maintained throughout the testing phase.
• Work with team members from beginning of product lifecycle through application release.
• Participate in daily stand-ups, collaborative sessions, and team meetings to work as a team to create brilliant solutions!
• Learn all about the business of ticketing and find new opportunities for resale tech to reach even more fans.
• Be ready to adapt in a highly competitive business; priorities shift quickly, and solutions must be delivered that can adjust to meet and exceed customer expectations.

TECHNICAL SKILLS
• 6+ years of experience with Manual functional and Automation testing
• Strong knowledge and understanding of all processes in QA lifecycle.
• Expert experience in creating test cases and test plans for application requirements.
• Expertise in testing APIs (REST, SOAP, GraphQL) using automated tools like ReadyAPI is required.
• Expertise in writing automated test scenarios using Cucumber BDD is required.
• Expertise in creating robust automation frameworks using Cypress and Selenium is required.
• Experience in setting up load and performance tests using JMeter or K6 is desired.
• Experience using MS SQL, Oracle, MySql with an ability to write SQL queries and execute stored procedures is required.
• Experience with Cross-browser and Cross-operating system testing.
• Familiarity with Splunk and Kibana logs, Light Step is desired.
• Experience working in an Agile or Scrum style team structure.
• Proficiency in using Git-based source control management systems like GitLab is required.
• Familiarity with cloud computing concepts and deployments via Docker images running on AWS ECS or Kubernetes is a plus.

YOU
• Working Professionally: You set high standards, committed to meeting customer needs, understand others' perspectives and seeks to make incremental improvements to performance.
• Delivery: Delivery concerns our ability to deliver work that matters not just once but do so sustainably. We look at the rate at which we deliver impact, not just the cumulative impact that we have achieved. You show willingness to learn, are organized and methodical, monitoring progress of work and present yourself confidently.
• Teamwork: To work effectively and collaboratively with others to achieve common goals, involves the capacity to communicate, share responsibilities, and contribute to a group effort in a positive and constructive manner. A person with strong teamwork skills can navigate group dynamics, resolve conflicts, and leverage the diverse strengths of team members to enhance overall team performance. Fosters a cooperative and supportive work environment, leading to increased productivity and success in achieving objectives. You will work cooperatively with colleagues, communicate clearly, accept and adapt to change.
• Innovation: Innovation involves identifying solutions to accelerate our team's learning of the problem space (proving or disproving the direction of a solution), as well as helping the team build and improve our products or productivity. Innovative engineers are both a force behind the creation of sustainable solutions for these ideas, and successful in getting the needed momentum behind them to see them realized. The impact of every one of us comes through keeping Ticketmaster on the leading edge of Ticketing worldwide. As a lead you will be proactive and suggest improvements to improve delivery or service. Make connections, patterns and encourages a creative environment and aligns actions with wider goals and models.
• Problem Solving – Engineers, as a part of mastering their craft, develop technical abilities to increase their business impact. You will be able to demonstrat

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Jobcode: Reference SBJ-g3zz24-3-16-51-3-42 in your application.