Senior Product Manager, Payments

Job Description

The Role:

Ticketmaster is seeking a highly skilled, entrepreneurial and motivated Senior Product Manager to join our payments team. You will be part of a high-energy, data-driven, collaborative, fast-paced team that relies on you to contribute ideas to interesting problems.

In this role, you will build product features in the payment space for our global marketplaces such as Ticketmaster.com and for our enterprise products used by clients such as the NFL and NBA. You must possess a unique blend of experience in the payments space; a big-picture vision, and the determination to make that vision a reality. You must enjoy spending time engaging with users, business stakeholders and internal customers to understand their problems, and find innovative solutions to deliver.

You must be able to communicate with all areas of the company. You will work closely with design and engineering to define product release requirements. You will work with operational and support teams to achieve compliance, efficiencies and remove pain points. You will work with marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer. You will also serve as the internal & external champion and subject matter expert for your products.

You:
• Have a passion for conceiving, designing and bringing to market payment products that innovate across mobile and desktop
• Managing a critical part of a product life cycle: influencing product strategy and direction, defining and prioritizing product requirements, features and functionality; owning product roadmaps; recommend strategic product direction along with your manager.
• Help shape the roadmap for your products including consumer facing, backend tooling, and API services in collaboration with business and technology stakeholders.
• Formulation of clear and coherent business case, competitive analysis and product marketing documentation.
• Specifying market requirements for current and future product features by conducting market research and analyzing product feature performances.
• Work with creative and engineering teams during the development cycle to ensure the product meets customer requirements.
• Driving through delivery of a feature from conception to launch; developing and implementing go-to-market plans and working with all departments to execute.
• Producing up to date and accurate feature documentation, both within the release cycle as well as in an ad-hoc capacity
• Analyze and report on the performance of features in production, reflecting on successes and identifying areas for continuous improvement.

Qualifications:
• 5+ years of proven experience working on complex eCommerce software products in a fast-paced environment, with the ability to adhere to tight deadlines
• Ability to develop a clear, justifiable roadmap for each of your areas of responsibility – including the ability to identify and manage dependencies
• Quantitative analytical skills, experience in using web analytics and Multivariate/A-B campaign tools.
• Strong communication and stakeholder management skills, including experience in dealing with remote stakeholders and colleagues.
• Demonstrable experience of deciphering business needs and converting requirements into clear, coherent specifications using user stories, acceptance criteria and any other supporting documentation.
• The ability to conduct product research and discovery skills including competitive analysis.

''Being fully vaccinated against COVID-19 and/or providing proof of a negative COVID test at least every 48 hours will be required for this position to work in an office or venue.''

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-d8qvw9-3-144-156-43-42 in your application.