Product Manager - Perimeter

Job Description

THE TEAM

Ticketmaster is the global event ticketing leader and one of the world's top five eCommerce sites, with over 26 million monthly unique visitors. The Global Product team at Ticketmaster is responsible for fan-facing experience across all Ticketmaster properties across the globe. This team is the online and mobile face of the business and the technology behind it - which enables fans to discover and buy the music, sports, arts and theatre tickets they just can't miss.

The Abuse Prevention team is dedicated to protecting our customers from malicious activities, maintaining platform integrity, and ensuring a safe, equitable ticket-buying experience. We analyze potential threats, build robust defenses against abusive automated traffic, and collaborate closely with engineering, data, and security teams to develop cutting-edge solutions.

THE JOB

Perimeter Protection Product Manager, you will lead the vision, strategy, and roadmap to protect Ticketmaster's platforms and users from automated abuse at Ticketmaster's edge. You'll partner closely with engineering, data science, security, and other cross-functional teams to craft innovative solutions that detect, investigate, and disrupt malicious scraping activities. Your ultimate goal is to uphold user trust, safeguard sensitive data, and ensure that genuine fans can access our platform without interference from bad actors.

CORE FOCUS

Product Strategy & Vision
• Define and drive the product vision for Anti-Scraping and Perimeter Defense capabilities, ensuring alignment with Ticketmaster's overall business objectives and platform security goals.
• Conduct market research, analyze industry trends, and benchmark competing solutions to identify new opportunities to strengthen our defenses.

Roadmap & Prioritization
• Develop and maintain the product roadmap in partnership with engineering and security stakeholders.
• Manage trade-offs between customer experience, business requirements, and technical feasibility to prioritize product features that have the highest impact on reducing automated abuse.

Cross-Functional Collaboration
• Collaborate with engineering, data, security, legal, and external vendors to ensure seamless product implementation and compliance with relevant policies and regulations.
• Serve as the primary liaison between business stakeholders, internal teams, and third-party partners, communicating product updates and progress.

Investigation & Analysis
• Work with data science and investigative analysts to identify, analyze, and quantify the impact of automated abuse.
• Develop and refine processes to proactively detect and mitigate suspicious activities in real-time, leveraging internal data as well as open-source intelligence (OSINT).

Product Execution
• Guide cross-functional teams through all phases of the product lifecycle-from discovery and design through development, launch, and iteration.
• Create detailed product requirements, user stories, and acceptance criteria to guide engineering, ensuring a clear understanding of product objectives and metrics.

Measurement & Optimization
• Define and track key performance indicators (KPIs) for anti-scraping initiatives, including detection rates, false positives, and overall impact on platform integrity.
• Gather feedback from stakeholders and continuously refine product strategies, leveraging data insights to drive iterative improvements.

Thought Leadership & Advocacy
• Champion internal best practices for data protection, anti-abuse strategies, and perimeter security across Ticketmaster's global operations.
• Present findings and updates to senior leadership, bridging technical details with strategic business impact.

WHAT WE NEED YOU TO BRING

Technical Skills/Competencies
• 5+ years of Product Management experience or equivalent, ideally in cybersecurity, fraud prevention, data protection, or a related domain.
• Demonstrated experience leading cross-functional teams (engineering, data, security) on complex technical products.
• Strong understanding of web technologies (HTTP, APIs, web security principles) and familiarity with bot detection / anti-scraping solutions.
• Comfort with data analysis and working knowledge of SQL; ability to interpret large datasets, draw actionable insights, and measure product success.
• Familiarity with OSINT techniques, network analysis, and/or compliance and data privacy concerns.

Behavioral Skills/Competencies
• Excellent communication skills: Able to present complex technical issues and trade-offs to non-technical audiences and senior leaders.
• Adversarial mindset: A keen interest in understanding malicious threat actors, with an eye toward proactively mitigating future threats.
• Analytical thinking: Capable of driving data-driven decisions, comfortable generating hypotheses, and verifying them through experimentation.
• Strategic mindset: Balancing short-term deliverables with long-term product vision to maintain an effective and sustainable security posture.
• Collaboration & Influence: Skilled at working cross-functionally and building consensus, ensuring alignment toward common goals.

Preferred Qualifications/ Nice-to-have
• Hands-on experience with security tools, risk analysis frameworks, and/or vulnerability assessment methodologies.
• Familiarity with threat intelligence, forensics, and attribution methodologies.
• Experience in a large-scale consumer-facing environment (e-commerce, social media, etc.).

ABOUT YOU

You must have experience specifically in network, perimeter, abuse prevention and security - in high demand industries where companies provide technology to organisations with this need. You should be deeply familiar with the latest trends for security, abuse, threats and underlying capabilities. You have experience working globally and have demonstrated outsized results in protections while balancing a best in class customer experience.
• Self-directed. The ability to work both alone or in a mission led team, depending on the complexity and situational aspects of the task. You're an acknowledged key player in the design and delivery of products both within and outside the group, requiring minimal supervision.
• Leadership. You are a mentor that offers leadership and guidance for a team, using metrics and analysis to assess the success of products. Your experience helps you design strategy and then translate business strategy into solutions that can be acted upon and implemented. You have a deep understanding of the broader purpose and goals, and exhibit excellent judgement when faced with trade-offs and key decisions. Your impact comes through your track record of successful delivery. As the products evolve, you ensure that it continues to be maintained, with any creeping KTLO (keeping the lights on) work addressed.
• Innovation involves identifying solutions to accelerate our team's learning of the problem space (proving or disproving the direction of a solution), as well as helping the team build and improve our products or productivity. Innovative Product leaders are both a force behind the creation of sustainable solutions for these ideas, and successful in getting the needed momentum behind them to see them realized. The impact of every one of us comes through keeping Ticketmaster on the leading edge of Ticketing worldwide. You like to learn and try new things. While having both expertise and experience i

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Jobcode: Reference SBJ-xkw14o-3-135-198-159-42 in your application.