Premium Operations Supervisor

Job Description

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.

As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.

Who Are You?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

The Role:

In collaboration with the Premium Seat Sales team, this role will assist in all aspects of the Premium Seat Services experience - including the Club, Premium Seat inventory, parking, etc.

Job Functions:
• Responsible training of all non F&B night of show premium positions to service the Premium Club and Premium Seat locations- i.e. Hosts, Greeters, Ticket Takers, Security, etc.
• Maintains integrity of PSS program and ensures Premium team maintains open lines of communication to identify and rectify problems in real time
• Lead and manage group of 20+ to execute premium hospitality
• Main liaison between PSS and operations team
• Participates in pre-shift premium operations meeting with PSS team, Club Operations Supervisor & Regional Premium F&B Manager
• Conducts all pre-shift meetings and assignments (boxes, club seats, Premium club, entrance gates, etc.)
• Monitors all Premium locations throughout the evening
• Surveys boxes, Suites and Decks to be sure areas are not over capacity
• Conducts post show recap and relays feedback to PSS and operations team
• Works with BOM on ticket issues throughout show
• It is required of all Crew Members at the end of a show to participate in the ''Post-Show Pick'' responsibility. This involves a team effort to clear the venue of cans and plastics following each event. This ''Post-Show Pick'' effort ensures we are all aligned with our Zero Waste vision and a 70% diversion rate goal.

Qualifications:
• Thrive in a team inspired culture focused on delivery exemplary guest service
• Flexibility to work long hours during the weekday & weekend (80% of shows during the season)
• Organization & scheduling experience
• Effectively communicate with leadership & problem solve in real time
• Acute sense of judgment, tact and diplomacy
• Ability to perform certain tasks such as lifting, standing or extreme temperatures.

If the above description sounds like you and fits your background, apply online to join the Live Nation Entertainment team today at: https://www.livenationentertainment.com/careers/

Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa.

Jobcode: Reference SBJ-d5yx40-18-117-78-215-42 in your application.