National Fan Services Coordinator

Job Description

Live Nation Entertainment is the world's leading live entertainment company, comprised
of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

THE JOB

The National Fan Services Coordinator will help the
overall coordination and implementation of service-based business initiatives, focused on the venue hourly employees and fa ns . This role will report into and support Sr. Regional Fan Services Manager(s), their venue Experience Managers (EM) and management teams.

WHAT THIS ROLE WILL DO

RESOURCE PARTNER
• Act as a resource partner, supporting the senior regional managers in day-to-day operations .
• Build relationships with different venue partners including venue Experience Managers, General Managers and Operations Managers.
• Provide regular progress reports to senior regional managers including hassles and best practices.
• Partner with senior regional managers on best practices, new programs and creative solutions, sharing wins and challenges.
• Travel to venues to support EM and venue management. As well as assisting with on-site experience and execution.

CREATIVE LOGISTICS
• C oordinate and manage back-end Fan Services websites .
• Build out communication tools and resources that support the national EM team.
• Track and analyze data sources to help create solutions to guest feedback and concerns.
• Organize and implement administrative systems , such as Microsoft OneDrive folders, and procedures performing necessary support duties .

WHAT THIS PERSON WILL BRING
• Bachelor's degree or equivalent work experience; preferably in Hospitality , Facilities or Management.
• Minimum of 2 years in music venue
or like industries .
• Comfortable working both within a team and on your own .
• Requires excellent verbal and written communication skills , meeting facilitation skills and the ability to engage others.
• D emonstrated experience finding creative, yet viable solutions.
• Must be able to travel 10-15%
of the time .
• Proficient computer skills required including the ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and CANVA .

BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely , good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek . Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

Jobcode: Reference SBJ-r7yo0k-18-224-37-68-42 in your application.