Field Operations Manager

Job Description

FIELD OPERATIONS MANAGER

Location: Austin, TX - this is a 100% on site role

Division: Ticketmaster NA - Festivals & GA (Front Gate Tickets)

Line Manager: Senior Field Operations Manager

Contract Terms: Full-Time, 40 hours per week

THE TEAM

Front Gate Tickets is North America's leading software and operations provider for the festival market. We provide technical solutions for e-commerce ticketing, access control, data management, and fan engagement. We partner and run on-site operations for over 200 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans! Front Gate is owned by Live Nation Entertainment and acts as Ticketmaster's festival arm. We have two offices located in Austin, TX. The position will be working out of those offices.

THE JOB

The Field Operations Manager is responsible for coordinating and overseeing the execution of onsite client events and festivals operations in collaboration with multiple departments and clients.

WHAT YOU WILL BE DOING
• Successfully deploy FGT equipment and services at locations around the world in collaboration with multiple stakeholders.
• Establish time-lines and equipment needs for installations and other on-site deliverables in collaboration with Client Operations Managers and clients.
• Execute in field, onsite festival and box office technologies and deployment in conjunction with Client Operations Managers and clients.
• Create, fulfill and ship packing lists for all venues, events and festivals.
• Maintain existing processes and develop new processes as needed to maintain maximum efficiency.
• Maintain inventory of festival assets, including ensuring dirty, dusty and grimy gear returned from festivals is kept in top shape, organized and cared for. Assess loss after each festival and coordinate with Operations and Client Account Managers for coverage of damage from client.
• Provide support and training on FGTs products and services at events and festivals.
• Execute other duties, projects and events as assigned.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• 5+ years' of operations experience.
• Strong background in client and customer service.
• Excellent communication, problem solving, and presentation skills.
• Strong technical background, specifically systems administration, networking and installation.
• Excellent trouble-shooting skills, including identification, solutions and implementations.
• Strong Microsoft Office skills, specifically Excel.
• Background in ticketing and/or entertainment industry a strong plus.
• Ability to travel and work flexible hours, including evenings and weekends for extended periods of time.
• Moves equipment weighing up to 25 pounds.
• Pushing and pulling of rolling carts and cases weighing up to 100 pounds.
• Positions self to install and maintain equipment as necessary.
• Must be able and willing to setup equipment at remote locations which can be hot, dusty, rainy, wet and muddy over often rocky and uneven ground.
• Travel is required and a big part of this role.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

Jobcode: Reference SBJ-g4by77-18-222-20-250-42 in your application.