Director, Communications

Job Description

Location: London, UK - Hybrid (2-3 days in the office)

Division: Ticketmaster

Contract Terms: Regular, Full-Time

THE JOB

As the Communications Director (EMEA) at Ticketmaster, you will play a critical role in shaping the company's narrative across multiple platforms and markets, supporting the growth of Ticketmaster's product offerings and enhancing brand visibility. Reporting to the VP of Communications, you will support them with both external and internal communications efforts, connecting key stakeholders-fans, clients, and employees-through powerful storytelling and strategic messaging. This is an exciting opportunity to elevate Ticketmaster's brand voice while managing high-impact communications projects across the UK and Europe.

WHAT YOU WILL BE DOING
• Press Office Management: Take the lead with the press office, coordinating all inbound press requests and maintaining strong relationships with media outlets to ensure timely responses.
• Develop Campaigns: Craft and execute both seasonal and annual communications strategies that align with the company's goals, working closely with the data insights team as well as key product, marketing, client management, and partner teams.
• Craft Compelling Messaging: Write, proofread, and edit key messaging, press releases, narratives, and FAQs, ensuring alignment with the company's brand voice and objectives across all teams and spokespeople.
• Collaborate with Agencies & Internal Teams: Work closely with in-house teams and external agencies to implement strategies that maximize brand impact and drive results.
• Execute Internal & External Events: Lead the development and execution of internal events while supporting the team on high-profile external events, conferences, and media engagements, ensuring that Ticketmaster's presence is powerful and consistent.
• Monitor & Analyze Media: Manage media monitoring tools, keeping stakeholders informed of relevant breaking news and industry mentions, and adjusting strategies accordingly.

WHAT YOU NEED TO KNOW or TECHNICAL SKILLS
• Communications Expertise: A strong background in public relations, communications, marketing, or media relations, ideally with experience working with global brands and a mix of agency and in-house roles.
• Exceptional Written & Verbal Communication: Outstanding skills in crafting compelling, clear, and effective communications across various platforms and audiences.
• Industry Knowledge: Experience working in or understanding the live event or ticketing industry is a huge plus.
• Creative Campaign Mindset: Proven ability to develop and execute creative communications campaigns from concept to completion, bringing a fresh, strategic perspective to each project.
• Expertise in Media Channels: Deep knowledge of both traditional and digital media channels, with the ability to connect brands to key audiences including influencers, fans, and clients.
• Drive for Results: A relentless commitment to success, with the ability to perform exceptionally well under pressure and tight deadlines.

YOU (BEHAVIOURAL SKILLS)
• Innovative & Creative Thinker: You bring fresh ideas to the table, always looking for new ways to challenge the status quo and deliver impactful communications.
• Collaborative Team Player: You are a natural collaborator, always willing to roll up your sleeves and work closely with others to achieve the best outcomes.
• Quick & Thoughtful: You excel at responding rapidly to urgent matters, but with careful consideration to ensure every message is thoughtful and impactful.
• Detail-Oriented: You have a keen eye for detail, ensuring that even the most complex topics are communicated clearly and accurately.
• Adaptable & Resilient: You thrive in fast-paced, deadline-driven environments and are able to navigate high-pressure situations with ease.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

#TM
#LI-CG1

Jobcode: Reference SBJ-d8woe9-18-226-52-80-42 in your application.