Area Manager

Job Description

Area Manager

Division: Ticketmaster US

Contract Terms: 40 hours per week, On call shifts of nights and weekends and potential for up to 10-15% local and domestic travel.

THE TEAM

The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.

The role:

The Area Manager is responsible for managing all client support functions within their designated area. The position will work in tandem with all various Ticketmaster departments to ensure high market satisfaction for staff and clients alike. The Area Manager is responsible for managing all Operations functions within their designated Region. The position will work in tandem with all various Ticketmaster departments to ensure high market satisfaction for staff and clients alike. Responsibilities include direct management of the team of Client Support Specialists. They will work closely with Regional Area Managers to ensure standardization of communication and efficiencies. They will work closely with other Area Managers, Centralized Teams and Client Support Directors to ensure standardization of communication and efficiencies.

What the job is:

Client Services
• Provide Leadership and Field Operations company vison to their respective geographic Operations team.
• Ensure company cascading OKRs are successfully met for the Operations team.
• Develop a knowledge base of client business, organization and objectives to ensure high client satisfaction.
• Cultivate successful interdepartmental relationships ensuring growth of area.
• Communicate company initiatives including product updates, new features, and functionality to local Operations team.
• Build and cultivate excellent client relationships.
• Monitor Operations service levels and ensure they are met and exceeded.

Staff Management
• Evaluate and manage staff efficiencies and performance.
• Provide mentoring / training (initial and ongoing) to Operations team.
• Monitor service levels.
• Oversight of Region Operations Overtime and Travel & Entertainment budgets
• Optimize client account team assignments.

Product and System Support
• Remain current with software and new features and how they impact clients.
• Able to provide support and best practices to the client for all TM products.
• Organize and monitor product and new feature rollouts to regional client base.
• Pagerduty oncall rotation for Major Incident Management and point person for Field Operations on MI process and communication to field support teams across all Areas.

What a qualified candidate should possess:
• 3-5 years experience with the Ticketmaster System
• Excellent written and oral communication skills
• Advanced Knowledge TM products and applications.
• Advanced Presentation Skills
• Proficient with Microsoft Product Suite.
• Advanced knowledge of Salesforce
• Service oriented with strong organizational skills.
• Able to successfully handle multiple priorities.
• Minimum of 2-4 years experience managing employees and teams
• Strong project management skills
• Agility, creativity, latitude, and problem solving is required
• BA/BS degree required

Who we are.
We're fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Equal Employment Opportunity
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

Jobcode: Reference SBJ-dyn0pq-3-142-164-120-42 in your application.