Manager, Solutions

Job Description

Our company is seeking a Manager, Solutions to join our dynamic team. As the Manager, Solutions, you will work closely with both Orchard clients and internal teams, overseeing key elements of the client experience, and synthesizing interactions across Orchard's internal departments. You will be responsible for providing a centralized, solutions based voice in support of the Relationship Management team and supervising the comprehensive onboarding process, focusing on a positive first experience for clients. In addition, you will ensure a continued, positive client experience around all operational questions and concerns. This is a highly responsible role that requires proactive problem solving skills, a keen eye for detail, and a love for all types of music.

What you'll do
• Serve as the primary representative of Orchard's administrative teams (including legal, finance, and operations) to Orchard clients, addressing issues, gathering feedback, and advocating for client needs within the organization
• Main point of contact for questions pertaining to all operational functions across the organization, serving as a focal point of information and defining internal processes and procedures
• Work closely with relationship management and rights management teams verifying release metadata compliance and changes to release statuses, including deletions and pricing adjustments.
• Advise on client product logistics and operations and manage complex digital release set-ups in accordance with label and campaign specified needs.
• Focus on clear, solution based responses to internal and external queries regarding client questions
• Understand how to troubleshoot problems effectively and identify the right teams to interact with in order to get reliable solutions and answers
• Ability to handle high volume inbound needs from labels and ensure they are being addressed in a timely manner

Who you are
• Patient and empathetic
• Effective communicator on phone, email, and in person
• Resourceful, problem solver, and takes initiative - an expert and motivated troubleshooter
• Multi-tasker with supreme attention to detail, follow-through and effective prioritization
• Multilingual skills preferred, but not required
• Prior experience with CRMs preferred, but not required

What We Give You
• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally-shared goal of ensuring fair and inclusive spaces for all
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess

The anticipated annual base salary does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

New York Pay Range

$65,000
- $70,000 USD

Jobcode: Reference SBJ-23ooj5-3-146-37-183-42 in your application.