Festival Manager, Access Control & Scanning

Job Description

POSITION OVERVIEW

The Festival Manager, Access Control & Scanning is charged ensuring successful access control and ticket scanning operations at Sundance Film Festival theaters and venues. The manager will work closely with volunteers and staff to monitor operations and promptly troubleshoot issues that arise.

Working closely under the direction of Manager, Help Desk, the Manager, Access Control & Scanning will also train team members to effectively troubleshoot equipment and work to document procedures. This role supports Sundance Institute’s commitment to providing a positive patron experience.

This temporary position works full time from Monday, November 4, 2024 through Tuesday, February 4, 2025 and will be required to work extended hours, including some evenings, weekends, and holidays to meet key deadlines and respond to on-call needs as assigned. This position must be based within a commutable distance to our Park City, UT office in order to work onsite in a hybrid capacity throughout its employment. There will be ample opportunity for remote work leading up to the Festival in January.

Top priorities include but are not limited to…
• Overseeing access control and ticketing scanning operations to ensure they run smoothly and efficiently across Festival theaters and venues.
• Monitoring issues related to access control and scanning operations to ensure proper troubleshooting and prompt resolution.
• Training team members on protocols related to operating and troubleshooting equipment, including fielding questions onsite and managing escalated issues related to ticket, pass, or credential scanning.
• Ensuring procedures related to access control and ticket scanning operations are clearly documented and available for future reference.
• Building and administering volunteer access control training materials to ensure a comprehensive understanding of ticket scanning operations.
• Working closely with the Volunteer Department to acquire adequate volunteer coverage for theater access control needs and provide ongoing and accurate information to department volunteers and timely responses to their inquiries.
• Managing seasonal employees and volunteers, including selecting and training highly effective employees, providing direction, feedback, and support to ensure they understand responsibilities and are effective and supported in their roles.
• Working with Coordinators to ensure theater and venues receive daily check-ins and support as needed.
• Overseeing and monitoring the deployment of scanning equipment by Coordinators, including documenting issues that arise or damage.
• Managing the implementation of backup scanning procedures as needed.
• Working with Tech Services colleagues to resolve escalated software or hardware issues.
• Managing box office wireless connectivity issues and assisting with reconnecting to networks as needed.
• Liaising with the Ticketing and Operations teams as needed to communicate and resolve issues.

You have the following direct or transferable skill sets:
• Legal authorization to work in the United States.
• 3 years experience in venue, event operations, or related.
• Strong leadership skills with a background that includes managing people.
• Excellent conflict resolution skills and the ability to manage stressful situations.
• Outstanding communication skills required to work effectively with a variety of people.
• Excellent organizational skills, attention to detail, and the ability to effectively prioritize.
• Basic tech skills and a strong knowledge of mobile device OS and functionally.

You will be successful in this role if you...
• Train and mentor your team, providing support and leadership when difficult issues arise while ensuring efficient resolution.
• Foster a positive team atmosphere and collaborate effectively.
• Create comprehensive training for volunteers and employees to ensure a thorough understanding of access control and ticket scanning software and procedures.

In addition to a weekly pay of $1,069.62, this position is eligible for benefits & perks, highlights include:
• Paid sick leave and Institute holidays
• Employee assistance program
• Employee Wellness Initiatives
• Sundance Film Festival passes and benefits (varies each year)

Jobcode: Reference SBJ-r163mx-3-145-97-235-42 in your application.