Network Communication & Security Operations Trainee, IT - Spring

Job Description

Our Emerging Talent Programs, which includes Interns, Trainees, and Finance Rotational Associates, offer unique opportunities for students, recent graduates, and emerging talent to work alongside the teams that come together to create movies, TV shows, and other great experiences. These seasonal, paid assignments provide meaningful and productive work that allows you to build on your experience and develop your skills further. You will be provided with challenging tasks, real-world experience, and many educational and social networking opportunities.

This Spring Trainee position is from January through May 30th (start and end dates are flexible based on your schedule) and all candidates must be able to work 40 hours a week, Monday through Friday in the specified location. This type of opportunity will jump-start your career and prepare you for a career in the desired field. This is not a remote role. A hybrid work option may or may not be available.

DEPARTMENT DESCRIPTION:

The Mobile Technology team manages the complete life cycle of mobile devices along with the company content accessible on corporate and BYOD devices. We are searching for a Network Communication & Security Operations Trainee.

RESPONSIBILITIES:
• This role is responsible for second level technical support and assistance for SPE mobile clients. Ensures the effective use of information technology, processes, and systems to provide the highest quality of service to customers. Delivers timely and efficient service and maintains high customer satisfaction by attempting to resolve issues and requests.
• Under limited supervision, functions as the customer's second level support for mobile hardware and software requests; Uses personal discretion and independent judgment with knowledge of various mobile operating systems and software components to analyze and resolve hardware/software problems. Assist with adding or removing a variety of mobile devices and/or software functionality. Solve as many issues as possible on first contact to meet Service Level Agreement standards (customer service metrics). Triage to next level or group as appropriate
• Enter resolution information regarding mobile hardware and/or software issues into call management/ problem tracking system; Follow up with customers to ensure that resolution is satisfactory. Monitor progress on open tickets in the system and escalate any unresolved issues to senior team member/management.
• Provides assistance on special projects as necessary, including the documentation, analysis, creation and testing or modification of mobile systems or programs, based on and related to user or system design specifications and provide training to customers via telephone of functionality of such hardware/software.

QUALIFICATIONS:
• 1-3 years of work experience preferred (includes internship )
• Possesses working knowledge of most of the technical platforms
• Strong service orientation and focus
• Has a good verbal and written communication skills
• Working knowledge of continuous process improvement methodologies and customer satisfaction measurement practices
• Has good to above average problem-solving skills and able to implement solutions for moderate to difficult problems
• Demonstrates the ability to be flexible and deal with change both internal and external to the organization

PREFERRED QUALIFICATIONS:
• Understanding of Mobile Device Management systems and functionality
• Proficient in Microsoft Office products

The anticipated base salary for this position is $27/hour. This role may also qualify for comprehensive benefits. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location of the position.

Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.

SPE will consider qualified applicants with arrest or conviction records in accordance with applicable law.

To request an accommodation for purposes of participating in the hiring process, you may contact us at SPE_Accommodation_Assistance@spe.sony.com.

Jobcode: Reference SBJ-rb4n7x-18-116-42-136-42 in your application.